Quality & Customer Support Manager, BRCGS & Lab Lead

Green Bay Packaging Inc.; Cockeysville (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) and pension plan

Wellness programs

Job summary

Green Bay Packaging Inc. in Baltimore's Hunt Valley area seeks a Customer Support/Quality Manager to lead quality management, customer support, and BRCGS program efforts. The role includes data collection, analysis, and communication with customers and production management.

The successful candidate will oversee the paper test lab, coordinate audits, and drive continuous improvement across quality metrics. Strong leadership, Excel expertise, and ISO/BRCGS experience are essential.

Qualifications

• Bachelor’s Degree in Process Engineering, Business, or related field.
• Prior experience with BRCGS or ISO/FSC/SFI quality control processes.
• Superior verbal and written communication skills.
• Advanced Microsoft Excel skills.
• Excellent organizational and leadership skills.
• Excellent math abilities and working knowledge of data/statistical methods.

Responsibilities

• Follows up and responds to customer complaints and inquiries in a timely manner.
• Serves as BRCGS Coordinator: Maintains BRCGS certification by conducting audits, hosting internal audits, conducting an annual Management Review Meeting, and maintaining documentation.
• Executes self-driven projects or special projects as determined by supervisor.
• Assesses quality needs and completes crew training in appropriate areas.
• Issues quality reports on a monthly, quarterly, and annual basis as dictated by customer need and division quality control.
• Oversees the paper test lab.
• Oversees the Main Lab, serves as the initial contact person for on-site environmental issues and chemical spills, and communicates environmental information with the Environmental Manager.
• Hosts facility tours to customers and other visitors.
• Serves as BRCGS site coordinator: Maintains BRCGS certifications by conduction of audits, hosing internal audits, conducting an annual Management Review Meeting and maintaining proper documentation.

Skills

Quality management

Leadership

Verbal & written communication

Advanced Excel

Data/statistical methods

Education

Bachelor’s Degree in Process Engineering or Business

Tools

Microsoft Excel

Job description

Green Bay Packaging Inc. in Baltimore's Hunt Valley area seeks a Customer Support/Quality Manager to lead quality management, customer support, and BRCGS program efforts. The role includes data collection, analysis, and communication with customers and production management.

The successful candidate will oversee the paper test lab, coordinate audits, and drive continuous improvement across quality metrics. Strong leadership, Excel expertise, and ISO/BRCGS experience are essential.