Customer Quality & CAPA Coordinator

silgancontainers; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Silgan Plastics is seeking a Customer Quality Program Coordinator to support customer quality concerns from initiation to resolution, partnering with Quality Managers and site teams to drive CAPA actions.

You will administer quality and regulatory records, prepare reports, coordinate cross-site meetings, and ensure consistent, auditable documentation for customers served by multiple facilities. This role requires strong organization and clear communication across manufacturing locations.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience will be considered.
• Experience in quality management, administrative coordination, customer quality, or related roles.
• Exposure to corrective and preventive action (CAPA) processes or quality systems is preferred.

Responsibilities

• Receive, document, and track customer quality concerns from initial notification through final resolution.
• Support CAPA execution by gathering data, preparing documentation, and coordinating resources.
• Monitor progress and completion of CAPA activities to ensure timely, effective, and sustainable actions.
• Facilitate sharing of corrective actions and lessons learned across all applicable locations.
• Ensure consistent and complementary quality responses for customers served by multiple manufacturing sites.
• Standardize documentation, response formats, and communication approaches related to customer quality issues.
• Coordinate and facilitate cross-site meetings to align corrective actions and share best practices.
• Maintain auditable records of quality concerns, actions taken, and outcomes for compliance and future reference.

Skills

Quality management

CAPA coordination

Documentation

Cross-functional coordination

Regulatory compliance

Manufacturing environment

Communication

Education

Bachelor's degree preferred

Job description

Silgan Plastics is seeking a Customer Quality Program Coordinator to support customer quality concerns from initiation to resolution, partnering with Quality Managers and site teams to drive CAPA actions.

You will administer quality and regulatory records, prepare reports, coordinate cross-site meetings, and ensure consistent, auditable documentation for customers served by multiple facilities. This role requires strong organization and clear communication across manufacturing locations.