Cross‑Site Quality & CAPA Coordinator

Silgan Plastics LLC; Chesterfield (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

Silgan Plastics LLC is seeking a Customer Quality Program Coordinator to support CAPA activities, document control, and cross-site collaboration across manufacturing locations. You will track customer quality concerns from notification to resolution and help ensure compliant, timely responses to customers.

The role requires strong organizational skills, experience in quality systems, and the ability to coordinate across multiple teams while maintaining accurate records and delivering continuous

Qualifications

• Experience in quality management, administrative coordination, customer quality, or related roles.
• Exposure to corrective and preventive action (CAPA) processes or quality systems is preferred.
• Strong organizational and documentation skills with high attention to detail.
• Effective written and verbal communication skills.
• Ability to coordinate activities across multiple teams and geographic locations.
• Proficiency with standard office software and reporting tools.
• Familiarity with quality management systems, audits, or customer complaint handling.
• Experience supporting cross-functional or multi-site initiatives.

Responsibilities

• Receive, document, and track customer quality concerns from initial notification through final resolution
• Support Quality Managers in the execution of corrective and preventive actions (CAPA) by gathering data, preparing documentation, and coordinating resources
• Monitor the progress and completion of CAPA activities to ensure actions are timely, effective, and sustainable
• Facilitate the sharing of corrective actions and lessons learned across all applicable company locations
• Ensure consistent and complementary quality responses for customers supplied by multiple manufacturing sites
• Standardize documentation, response formats, and communication approaches related to customer quality issues
• Coordinate and facilitate cross-site meetings to align corrective actions, share best practices, and prevent repeat issues
• Maintain accurate and auditable records of quality concerns, actions taken, and outcomes for future reference and compliance purposes
• Serve as a central point of coordination between Quality, Operations, and other functional teams regarding customer quality matters
• Work Environment: Combination of office and manufacturing environment
• Work Schedule: Standard business hours
• Travel Requirements: Occasional travel to manufacturing locations may be required
• Physical Requirements: Ability to sit, stand, and work at a computer for extended periods and ability to occasionally walk manufacturing areas and attend site meetings

Skills

Quality management

Administrative coordination

Cross-functional coordination

Documentation

Communication skills

Manufacturing/regulatory experience

CAPA familiarity

Problem-solving

Education

Bachelor’s degree preferred

Job description

Silgan Plastics LLC is seeking a Customer Quality Program Coordinator to support CAPA activities, document control, and cross-site collaboration across manufacturing locations. You will track customer quality concerns from notification to resolution and help ensure compliant, timely responses to customers.

The role requires strong organizational skills, experience in quality systems, and the ability to coordinate across multiple teams while maintaining accurate records and delivering continuous