Customer Quality & CAPA Coordinator - Multi-Site

Silgan Plastics; Chesterfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Silgan Plastics is seeking a Customer Quality Program Coordinator in Missouri to support quality management initiatives from notification to resolution. You will work with Quality Managers and site teams to advance CAPA, coordinate across facilities, and ensure consistent customer responses.

The role emphasizes documentation, regulatory alignment, and proactive communication to improve product quality across multiple sites.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience will be considered.
• Experience in quality management, administrative coordination, customer quality, or related roles.
• Exposure to corrective and preventive action (CAPA) processes or quality systems is preferred.

Responsibilities

• Receive, document, and track customer quality concerns from initial notification through final resolution.
• Support Quality Managers in execution of CAPA by gathering data, preparing documentation, and coordinating resources.
• Monitor progress and completion of CAPA activities to ensure timely, effective, and sustainable actions.
• Facilitate sharing of corrective actions and lessons across applicable locations.
• Standardize documentation, response formats, and communication approaches for customer quality issues.
• Coordinate cross-site meetings to align corrective actions and share best practices.
• Maintain auditable records of quality concerns, actions, and outcomes for compliance.

Skills

Quality mgmt

CAPA

Cross-site coordination

Documentation

Regulatory compliance

Office software

Communication

Manufacturing environment

Education

Bachelor's degree

Tools

Excel

Job description

Silgan Plastics is seeking a Customer Quality Program Coordinator in Missouri to support quality management initiatives from notification to resolution. You will work with Quality Managers and site teams to advance CAPA, coordinate across facilities, and ensure consistent customer responses.

The role emphasizes documentation, regulatory alignment, and proactive communication to improve product quality across multiple sites.