Customer Quality Advocate

Socket.dev; Upper Sandusky (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev is seeking a Customer Quality Specialist to support the Quality Assurance Response team in administrative tasks and help resolve quality matters reported to the team. The role demands attention to detail, a strong sense of urgency, and timeliness in all actions.

You will handle emails about quality concerns, follow up on voicemails, investigate issues from start to finish, coordinate with other departments, log QARFs and Torn Bag Reports, and request product samples as needed.

Qualifications

• Attention to quality issues from start to finish across teams.
• Ability to manage multiple tasks with accuracy and speed.
• Strong communication and organizational skills.

Responsibilities

• Respond to quality concerns via email promptly.
• Follow up on voicemails and inquiries.
• Investigate quality issues from start to finish with cross-department collaboration.
• Field calls about quality concerns and report findings.
• Log Quality Assurance Response Forms (QARFs) and Torn Bag Reports.
• Request and process product samples from plants.

Skills

Detail-oriented

Follow-up skills

High urgency

Timeliness

Job description

Socket.dev is seeking a Customer Quality Specialist to support the Quality Assurance Response team in administrative tasks and help resolve quality matters reported to the team. The role demands attention to detail, a strong sense of urgency, and timeliness in all actions.

You will handle emails about quality concerns, follow up on voicemails, investigate issues from start to finish, coordinate with other departments, log QARFs and Torn Bag Reports, and request product samples as needed.