Customer Project Delivery Lead (Remote/Hybrid)

Comcast; San Francisco (CA); Hybrid; USD 109,661 - 164,492; Full time

Job summary

Comcast is seeking a Manager 1 for Customer Project Management in San Francisco, CA. This role is responsible for managing a service delivery team to ensure orders are processed accurately while meeting service level agreements. The manager will provide guidance, develop procedures, and facilitate training for team members.

Ideal candidates will have a Bachelor's Degree and 5-7 years of relevant experience. The position promotes a hybrid work model with team members expected to occasionally meet in person.

Qualifications

• 5-7 years of relevant work experience is required.
• Experience in managing a service delivery team.

Responsibilities

• Manage the service delivery team to ensure accurate order processing.
• Develop procedures and resolve operational issues.
• Provide feedback to sales for continuous improvement.
• Hire, coach, and evaluate service delivery personnel.
• Evaluate performance data on key metrics.

Skills

Customer Experience (CX)

Team Development

Service Delivery

Cross-Functional Collaboration

Meeting Organization

Customer Feedback

Troubleshooting

Education

Bachelor's Degree

Job description

Comcast is seeking a Manager 1 for Customer Project Management in San Francisco, CA. This role is responsible for managing a service delivery team to ensure orders are processed accurately while meeting service level agreements. The manager will provide guidance, develop procedures, and facilitate training for team members.

Ideal candidates will have a Bachelor's Degree and 5-7 years of relevant experience. The position promotes a hybrid work model with team members expected to occasionally meet in person.