Manager 1 - Customer Project Mgmt at Comcast San Francisco, CA

Comcast; San Francisco (CA); Hybrid; USD 109,661 - 164,492; Full time

Job summary

Comcast is seeking a Manager 1 for Customer Project Management in San Francisco, CA. This role is responsible for managing a service delivery team to ensure orders are processed accurately while meeting service level agreements. The manager will provide guidance, develop procedures, and facilitate training for team members.

Ideal candidates will have a Bachelor's Degree and 5-7 years of relevant experience. The position promotes a hybrid work model with team members expected to occasionally meet in person.

Qualifications

• 5-7 years of relevant work experience is required.
• Experience in managing a service delivery team.

Responsibilities

• Manage the service delivery team to ensure accurate order processing.
• Develop procedures and resolve operational issues.
• Provide feedback to sales for continuous improvement.
• Hire, coach, and evaluate service delivery personnel.
• Evaluate performance data on key metrics.

Skills

Customer Experience (CX)

Team Development

Service Delivery

Cross-Functional Collaboration

Meeting Organization

Customer Feedback

Troubleshooting

Education

Bachelor's Degree

Job description

Manager 1 – Customer Project Mgmt – Comcast, San Francisco, CA

Job Summary

Responsible for managing the service delivery team to ensure orders are entered and processed accurately and service level agreements are met or exceeded. Develops procedures, resolves operational issues and ensures personnel receive required information and documentation to perform their tasks efficiently. Provides feedback to sales teams to facilitate continuous improvement. Manages a team including exempt and non‑exempt employees. Provides subject matter guidance to employees as required. Assists in development and meeting of departmental budget.

Job Description

This role is considered office optimal, meaning occasional in‑person collaboration is encouraged to foster team connection and productivity. Candidates must reside within approximately 90 miles of our Livermore, CA office to be considered. While the position is primarily remote, team members are expected to attend in‑office meetings or events approximately once per month.

Core Responsibilities

• Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs.
• Works with internal and external customers to ensure a positive installation experience.
• Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation.
• Hires, coaches and evaluates service delivery personnel based on performance standards.
• Evaluates performance data on key metrics and provides continuous performance feedback to team.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Customer Experience (CX)
• Team Development
• Service Delivery
• Cross‑Functional Collaboration
• Meeting Organization
• Customer Feedback
• Troubleshooting

Salary

Primary Location Pay Range: $109,661.76 - $164,492.64
Additional Range: This job can be performed in California with a Pay Range of $82,246.32 - $171,346.50

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal, state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.