Customer & Project Coordinator — ERP & Shipping Focus

RETAIL FIRST INC; Elgin (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

RETAIL FIRST INC, based in Elgin, IL, is looking for a Customer Service / Project Management Coordinator. This position combines customer service with administrative tasks, managing sales, purchase, and shipping orders while also aiding in project coordination.

The ideal candidate should be detail-oriented and skilled in ERP systems and Excel. Responsibilities include responding to customer inquiries, creating orders, and supporting project managers to ensure high satisfaction in a fast-paced environment.

Qualifications

• Prior experience in customer service, order management, or project coordination.
• Experience in retail, manufacturing, or supply chain environments preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Serve as the first point of contact for customers, responding to inquiries.
• Accurately enter customer orders into the ERP system.
• Generate purchase orders for inventory needs and project requirements.
• Process shipping documentation to ensure timely dispatch.
• Monitor orders to ensure timely processing and communication.

Skills

Customer service

Order management

Project coordination

ERP systems

Microsoft Excel

Job description

RETAIL FIRST INC, based in Elgin, IL, is looking for a Customer Service / Project Management Coordinator. This position combines customer service with administrative tasks, managing sales, purchase, and shipping orders while also aiding in project coordination.

The ideal candidate should be detail-oriented and skilled in ERP systems and Excel. Responsibilities include responding to customer inquiries, creating orders, and supporting project managers to ensure high satisfaction in a fast-paced environment.