Customer Programs Lead for AI Data Centers

Karman, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Flexible paid time off

Job summary

Karman, Inc. is seeking an experienced Customer Program Manager to lead customer-facing programs for the Karman platform from initial evaluation through pilot deployment, design win, and long-term adoption.

You will serve as the single point of accountability across customers, engineering, product, sales, and executive teams. You will coordinate cross-functional planning, manage risks, and drive customer success from PoC to deployment, working with engineering, product, and customer-success

Qualifications

• 4+ years of program or project management in tech or hardware-adjacent env.
• Strong customer communication and stakeholder management to align execution with business outcomes.
• Proven ability to navigate cross-functional teams across Sales, Solutions Architecture, Engineering, and Product.
• Working knowledge of data center operations, AI/ML systems, or edge computing.
• Understanding of solution integration lifecycles including evaluation, PoC, deployment, and scale.
• Excellent written and verbal communication; experience with status reports and executive updates.
• Bachelor's degree in a related field or equivalent practical experience.
• Willingness to travel up to 30% for on-site engagements.

Responsibilities

• Serve as primary point of contact and accountability for customer programs through pilot deployment and scale-out.
• Develop and maintain integrated project plans; track status, risks, and dependencies; drive resolution.
• Establish trusted advisor relationships with customer stakeholders at technical, business, and executive levels.
• Coordinate planning sessions and program update meetings with customers during the pilot lifecycle.
• Partner with Solutions Architects and Application Engineers to align resources for customer success.
• Collaborate with Customer Success to ensure smooth transition from pilot to operations.
• Track KPIs (adoption, performance, ROI) and communicate progress internally and externally.
• Manage change control across programs, ensuring scope, cost, and schedule integrity.
• Identify risks early and elevate with mitigation strategies and recommended solutions.
• Maintain transparency with customers on status and next steps across all phases.

Skills

Program management

Stakeholder management

Cross-functional leadership

Data center operations

AI/ML systems

Communication skills

Education

Bachelor's degree or equivalent

Tools

Jira

Smartsheet

MS Project

Job description

Karman, Inc. is seeking an experienced Customer Program Manager to lead customer-facing programs for the Karman platform from initial evaluation through pilot deployment, design win, and long-term adoption.

You will serve as the single point of accountability across customers, engineering, product, sales, and executive teams. You will coordinate cross-functional planning, manage risks, and drive customer success from PoC to deployment, working with engineering, product, and customer-success