Customer Programs Lead, Executive Engagement | Denver

think-cell; Denver (CO); Hybrid; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

think-cell is hiring a Customer Success Manager for our North America Account Management team in Denver. This is a new, program-building role focused on creating deeper engagement across roughly 20 of our largest customers, each with thousands of think-cell users.

You will build user communities and champion networks within those organizations, establish and maintain executive relationships, and expand the breadth of teams we reach.

Qualifications

• 6+ years of experience in customer marketing, customer advocacy, strategic customer success, or field engagement, ideally at an enterprise software company.
• Strong executive presence, with the ability to build credibility with senior customer stakeholders and set up conversations for others to lead.
• Strong program management skills, with the ability to run parallel workstreams across roughly 20 accounts without dropping threads.

Responsibilities

• Stand up user communities inside assigned accounts: user groups, internal champion networks, practice-area forums.
• Find power users and develop them into champions through content, recognition, early access, and a direct line to our product team.
• Run the recurring programming that keeps a community alive between renewal cycles, from roundtables and showcases to office hours and onsite events.
• Map the executive landscape in each account and maintain the relationship plan with the Account Manager.
• Broker executive conversations: connect think-cell leadership to the right customer executives and help orchestrate those meetings.
• Take us beyond the primary contact: map departments, find teams not yet using think-cell, and open doors the Account Manager then works commercially.
• Track engagement depth per account and flag where we're single-threaded.
• Coordinate onsite engagements, workshops, and training programs with Customer Enablement and Solution Consulting.
• Keep stakeholder maps, engagement plans, and activity current in Salesforce.

Skills

Customer marketing

Customer advocacy

Strategic CS

Executive presence

Program management

Presentation skills

PowerPoint

Travel

think-cell knowledge

Tools

Salesforce

Gong

Job description

think-cell is hiring a Customer Success Manager for our North America Account Management team in Denver. This is a new, program-building role focused on creating deeper engagement across roughly 20 of our largest customers, each with thousands of think-cell users.

You will build user communities and champion networks within those organizations, establish and maintain executive relationships, and expand the breadth of teams we reach.