Customer Programs Lead, AI Data Center Power Orchestration

Karman; Oregon; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Employer-match 401k

Flexible paid time off

Mentorship and growth opportunities

Job summary

Karman is a fast-growing NVIDIA-backed AI company enabling AI data centers to dynamically orchestrate power and unlock more compute capacity from existing energy infrastructure. We are seeking an experienced Customer Program Manager to lead customer-facing programs from initial engagement through pilot deployment and scale-out.

In this role you will own program plans, manage cross-functional teams across Engineering, Product, and Sales, and maintain trusted advisor relationships with executives.

Qualifications

• 4+ years of experience in program or project management.
• Strong customer communication and stakeholder management skills.
• Proven ability to navigate cross-functional teams and drive accountability across Sales, Solutions Architecture, Engineering, and Product.
• Willingness to travel up to 30% for on-site engagements.

Responsibilities

• Serve as the primary point of contact and single point of accountability for customer programs from engagement through pilot deployment and scale‑out.
• Develop and maintain integrated project plans across Engineering, Product, and Operations; track status, risks, and dependencies.
• Establish trusted advisor relationships with customer stakeholders at technical, business, and executive levels; translate requirements into internal deliverables.
• Coordinate joint planning sessions and program update meetings with customers throughout the pilot lifecycle.
• Partner with Solutions Architects and Application Engineers to align resources for customer success; relay feedback to influence roadmap priorities.
• Collaborate with Customer Success and Support to ensure smooth transition from pilot to operation.
• Track KPIs (adoption, performance, ROI) and communicate progress.
• Identify risks early, develop mitigations, and escalate critical issues with solutions.

Skills

Program management

Stakeholder management

Cross-functional leadership

Customer communication

Travel up to 30%

Education

Bachelor's degree

Tools

Jira

Smartsheet

MS Project

Slack

Teams

Confluence

HubSpot

Grafana

Job description

Karman is a fast-growing NVIDIA-backed AI company enabling AI data centers to dynamically orchestrate power and unlock more compute capacity from existing energy infrastructure. We are seeking an experienced Customer Program Manager to lead customer-facing programs from initial engagement through pilot deployment and scale-out.

In this role you will own program plans, manage cross-functional teams across Engineering, Product, and Sales, and maintain trusted advisor relationships with executives.