Customer Program Specialist

Haas Group International, LLC; City of Johnstown (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid holidays and vacation

Short and long-term disability coverage

401(k) plan with company match

Generous discount portal via Perkspot

Job summary

Haas Group International, LLC is seeking a Customer Program Specialist to join their team in Johnstown, NY. This role involves facilitating strong customer relationships and managing various account administration tasks to ensure customer satisfaction.

The ideal candidate should have a High School Diploma/GED, 3–5 years of customer service experience, and strong Microsoft Office skills. The position offers a competitive salary and benefits package, including paid holidays and vacation time.

Qualifications

• 3–5 years of sales and customer service experience required.
• Aerospace industry experience preferred.
• Strong knowledge of Microsoft Office essential.

Responsibilities

• Facilitate and build strong customer relationships.
• Perform account administration and resolve customer issues.
• Ensure overall customer expectations are met.

Skills

Sales experience

Customer service experience

Microsoft Office (Excel, Word, PowerPoint)

Use of AI tools for productivity

Education

High School Diploma or GED

Bachelor’s degree in business or related field

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist.

About Role

The Customer Program Specialist is accountable for facilitating and building strong customer relationships with intermediate to complex customer accounts and contracts through continuously providing high quality service and support. The role requires maintaining an advanced working knowledge of customer operations, sales policies, internal practices, and contract administration. The specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMAs, prioritization, and order release), and ensure overall customer expectations are met.

The position is Monday through Thursday, four 10‑hour days.

About you

• High School Diploma or GED required.
• Bachelor’s degree in business, accounting/finance, marketing, supply chain, or a combination of education and relevant work experience preferred.
• 3–5 years of combined sales and customer service experience required (aerospace industry experience preferred).
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) essential, along with experience using Copilot or other AI tools to enhance productivity.
• Passion for Incora Values and exceeding customer expectations.

What Incora can offer you

• Competitive salary and benefits.
• Eight paid holidays and two additional floating holidays for full‑time employees.
• Up to 80 hours of vacation per year for full‑time non‑exempt employees, increasing with length of service.
• Sick time.
• Two weeks paid parental leave.
• Generous discount portal available to Incora employees via Perkspot.
• Employer‑paid group life insurance at one times salary.
• Short‑term and long‑term disability coverage.
• 401(k) plan with company match.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Incora is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other legally protected status.

In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail].