Customer Program Specialist

Incora group; Johnstown (Cambria County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

8 Paid Holidays

401K plan with company match

Vacation and Sick Time

Family friendly policies

Discount portal via Perkspot

Employer paid Group Life Insurance

Job summary

Incora group is seeking a dedicated Customer Program Specialist in Johnstown, Pennsylvania. This role focuses on building strong customer relationships and providing high-quality service. The ideal candidate will have experience in sales and customer service, particularly within the aerospace industry.

Responsibilities include managing customer accounts, resolving issues, and working collaboratively with internal teams. Recognized for their commitment to values like courage and collaboration, Incora offers competitive salary packages and generous benefits including paid holidays and a 401K plan.

Qualifications

• 3-5 years of combined Sales and Customer Service experience required.
• Strong knowledge of customer operations and sales policies.
• Ability to build strong customer relationships.

Responsibilities

• Facilitate and build strong customer relationships.
• Perform account administration including backorders and order release.
• Investigate and reconcile customer issues.

Skills

Customer service experience

Sales experience

Microsoft Office (Excel, Word, PowerPoint)

Experience using Copilot or other AI tools

Education

High School Diploma or GED

Bachelor’s degree in business accounting/finance, Marketing, Supply Chain

Job description

Customer Program SpecialistSkip to main contentWe use cookies to make the safest and most effective website possible.# HomeCustomer Program Specialist page is loaded## Customer Program SpecialistApplylocations: Johnstown, Pennsylvania, United States of Americatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104865***Our Incora Story is really taking off – we’d love you to join us for the journey.*****We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist**As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.**About Role:**The **Customer Program Specialist** is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.**\*\*\*\*The position is Monday through Thursday 4 X 10 hour days\*\*\*****About you:*** High School Diploma or GED is required* · Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience* · 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)* Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivityMost importantly you will be passionate about our Incora Values and exceeding customer expectations.* **Courage** Take ownership for issues and problems.* **Collaboration** Share knowledge and experience with others* **Commitment –** Focus on ensuring internal and external customer expectations are met in a timely way.* **Community** – We value our world and everyone who shares it.**What Incora can offer you:** An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.* We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.* Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.* Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.* Family friendly policies such as 2 weeks paid parental leave.* We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.* Employer paid Group Life Insurance at 1x salary, STD, and LTD.* Incora offers a 401K plan with company match.* Very importantly we want to be with you to help your career take off and become part of the Incora StorySo, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you.*The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.**“Incora” is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at*[e-mail]*.*