Customer Program Specialist

Incora; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

8 paid holidays

2 floating holidays

FlexTime policy

80 hours of exempt sick time

2 weeks paid parental leave

401(k) with company match

PerkSpot employee discount portal

Company paid life, STD, LTD

Job summary

Incora is seeking a Customer Program Specialist in Austin to support intermediate to complex customer accounts and contracts through outstanding service and operational excellence.

You will manage orders, respond to inquiries, maintain contract terms, and work with procurement and supply chain to sustain inventory levels for contract fulfillment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred (or equivalent experience).
• 3–5 years in sales and customer service, aerospace preferred.
• Strong ability to analyze root causes and solve customer issues.
• Excellent organizational, time-management, and follow-through skills.
• Proficient in MS Office and able to collaborate across departments.

Responsibilities

• Build and maintain strong relationships with external customers and internal partners.
• Ensure contract administration and order processing meet requirements.
• Respond to inquiries on order status, availability, and delivery plans.
• Process, review, and prioritize orders daily to meet delivery targets.
• Interface with customer auditors to support compliance and escalate issues as needed.

Skills

Root cause analysis

Customer service

Time management

Attention to detail

MS Office

Communication skills

Multi-tasking

Data entry accuracy

Education

High School Diploma or GED

Bachelor’s degree in Business/Accounting/Finance/Marketing/Supply Chain

Tools

Excel

PowerPoint

Outlook

Word

Job description

## Customer Program SpecialistApply: Austin, Samsung, USA: Full time: Posted Today: JR105308Our Incora Story is really taking off—and we’d love you to join us on the journey.As a leading supply chain solutions business in the aerospace industry, **customers are at the heart of everything we do**.We are currently seeking an exceptional **Customer Program Specialist** to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence.## The RoleThe Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‐quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams.You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded.## Key Responsibilities* Build and maintain strong working relationships with external customers and internal partners* Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms* Provide excellent customer service through fast, accurate, and professional response to requests* Respond promptly to customer inquiries related to order status, availability, and delivery plans* Process, review, release, and prioritize incoming orders daily to meet customer delivery requirements* Run and review open order reports daily to ensure on‐time shipment* Verify order releases against contract requirements for accuracy and compliance* Manage bin maintenance, backorders, and contract changes accurately and timely* Coordinate with Procurement and Supply Chain to sustain inventory levels for contract fulfillment* Resolve backorders and support root cause initiatives with a target of zero backorders* Investigate and resolve intermediate to complex customer issues in alignment with company policies* Provide LTA (Long‐Term Agreement) contract administration support* Process customer returns (RMAs) and ensure proper documentation* Ensure quality flow‐downs are correctly applied during contract review* Interface directly with customer auditors to support compliance with customer specifications* Update customer portals with shipping and delivery information to maintain high performance ratings* Prepare, manage, and follow through on customer expedite requests* Train and mentor sales team members, as assigned* Participate in ad hoc projects, departmental meetings, and company training initiatives## Our ValuesSuccess at Incora starts with living our values every day:* **Courage** – Take ownership of issues and challenges* **Collaboration** – Share knowledge and support one another* **Commitment** – Deliver on internal and external customer expectations* **Community** – Value people and the world we share## About You### Education* High School Diploma or GED required* Bachelor’s degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience)### Qualifications & Experience* 3–5 years of combined Sales and Customer Service experience (aerospace industry preferred)* Demonstrated ability to manage intermediate to complex customer accounts* Proven success conducting root cause analysis and resolving customer issues* Strong customer service mindset with the ability to work tactfully and professionally* Excellent organizational, time‐management, and follow‐through skills* Ability to manage multiple priorities in a fast‐paced environment* Strong verbal, written, and presentation skills with a focus on quality and service* High attention to detail with accurate data entry and documentation practices* Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)* Ability to collaborate effectively across departments to drive results## What Incora Offers* Competitive compensation and comprehensive benefits* Eligibility for company incentive programs* **8 paid holidays** plus **2 floating holidays*** **FlexTime policy** for exempt employees* **80 hours of exempt sick time*** **2 weeks paid parental leave*** Multiple health plan options with competitive premiums* Employer‐paid life insurance (1× salary), STD, and LTD* **401(k) with company match*** Employee discount portal via **PerkSpot*** A modern, first‐class work environment* Clear opportunities for career growth as part of the Incora Story## Equal Opportunity EmployerIncora is an Equal Employment Opportunity (EEO) employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.