Customer Program Manager, Executive Briefing Center

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 255,000 - 320,000; Full time

Job summary

United States Digital Space LLC is seeking an Executive Briefing Program Lead to design, run, and scale an executive briefing discipline for our most strategic customers. You will own end-to-end qualification, speaker selection, day-of execution, and post-briefing follow-through, shaping the briefing agenda with Product Marketing and GTM leaders.

You will collaborate across Sales, Solutions, Events, and executive leadership to deliver high‑impact briefings at scale, manage a speaker bench, and

Qualifications

• Built or scaled an executive briefing program with intake and speaker governance.
• Fluency with enterprise technology narratives for varied customers.
• Track record as a strong operator handling many briefings concurrently.
• Credible with enterprise Sales leadership and account teams on briefing strategy.
• Executive presence with Fortune 500 VP‑ and C‑level customers.
• Cross‑functional ability to orchestrate PMM, Solutions, Events, and executives.
• Ability to report program‑influenced pipeline to senior leadership.
• Clear written and verbal communication; concise executive briefs.
• Genuine interest in AI and helping enterprises adopt responsibly.

Responsibilities

• Define and own the Executive Briefing program: formats, qualification criteria, intake, capacity planning, calendar, SLAs.
• Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; maintain qualification bar.
• Lead discovery with account teams to understand objectives and translate into a tailored agenda.
• Own agenda design and co‑own agenda development with Product Marketing for every briefing.
• Build and manage the speaker bench: roster, prep, and capacity management.
• Own day‑of orchestration and the customer experience standard for briefings with Workplace logistics.
• Drive post‑briefing follow‑through: capture commitments and track to close with the account team.
• Build playbooks, tooling, and best practices to scale the program as volume grows.
• Own measurement and reporting on briefing volume, strategic‑account coverage, and pipeline influence.

Skills

Executive briefing program

Enterprise technology narratives

High-volume operations

Executive stakeholder management

Cross-functional leadership

Clear communication

AI interest

Strategy and program design

Education

Bachelor's degree

Job description

About the company

the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the Executive Briefing Program Lead, you will design, run, and scale the program that brings senior leaders from the company's most strategic customers together with our spokespeople, product, and research teams. You will own the program end to end including qualification and intake, speaker selection, day-of execution, and post-briefing follow-through. You will own the agenda for briefings: setting its design and objectives, and developing it jointly with Product Marketing. You will also serve as the point of contact to account teams on how to use a briefing to move their most important opportunities forward.

This is a highly cross‑functional role. You will work closely with GTM and the Office of the CCO on account selection and program strategy, with Product Marketing on content development, with Solutions on technical deep‑dives and demos, and with the company's executive bench on sponsorship and participation. The right candidate has built or scaled an executive briefing program at an enterprise technology company, operates well at high volume, and is credible with both field leadership and C‑level customers.

Key responsibilities

• Define and own the Executive Briefing program: briefing formats, qualification criteria, the request-and-intake process from Sales, capacity planning, calendar, and operating SLAs.

• Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.

• Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.

• Own agenda design and co‑own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing‑specific content.

• Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over‑asked.

• Own day‑of orchestration and the customer experience standard for briefings, in partnership with our Workplace team on logistics.

• Drive post‑briefing follow‑through: capture commitments and feedback, route them to owners, and track to close with the account team.

• Build the playbooks, tooling, and best practices that let the program scale consistently as volume grows.

• Own measurement and reporting, including briefing volume, strategic‑account coverage, and program‑influenced pipeline and expansion.

Minimum qualifications

• Built or significantly scaled an executive briefing program — you have defined qualification criteria, stood up an intake process, and managed a speaker bench.

• Fluency with enterprise technology narratives — you're as comfortable shaping the story for a specific customer as you are orchestrating the program around it.

• A track record as a strong operator at high volume: many briefings in flight at once, rigorous tracking, nothing dropped.

• Demonstrated credibility with enterprise Sales leadership and account teams as an advisor on briefing strategy and account engagement.

• Executive presence with Fortune 500 VP‑and C‑level customers; comfortable running discovery, hosting the room, and facilitating executive conversations.

• Strong cross‑functional operating skills — able to orchestrate PMM, Solutions, Events, and a rotating bench of executives who don't report to you.

• Comfort owning a number and reporting on program‑influenced pipeline or expansion to senior leadership.

• Clear written and verbal communication; you can brief an executive sponsor in three bullets and write the discovery doc behind it.

• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$255,000—$320,000 USD

LogisticsMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Your safety matters to us.