Customer Program Manager

American Trim; Sidney (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

American Trim in Sidney, OH, is seeking an experienced individual for a sales role that focuses on coordinating quoting activities and supporting new product launches. Candidates will manage communication between engineering, sales, finance, and operations while overseeing documentation and order processing. The ideal applicant holds a Bachelor's degree in Business or Supply Chain and possesses over 10 years of sales experience in manufacturing, with strong communication and project management skills. Salary details will be discussed during interviews.

Qualifications

• 10+ years of sales experience in a manufacturing or industrial environment.
• 5+ years in a sales leadership role.

Responsibilities

• Coordinate RFQ review, cost model development, and quote approval processes.
• Maintain quote tracking and documentation within internal systems.
• Support communication of awarded, lost, or inactive quotes to internal teams.
• Coordinate new program launches including documentation, project numbers, and part releases.
• Assist Program Managers with project tracking, customer requests, and change management activities.
• Support tooling and project invoicing by gathering required documentation and coordinating with finance and engineering teams.
• Track project and quote status, providing updates during internal meetings.
• Assist with order entry, pricing updates, and EDI order issue resolution.
• Maintain accurate records and documentation related to quoting, program launches, and customer orders.
• Ensure customer requirements are met through supporting cross-functional groups internally to support customer success.

Skills

Strong communication and interpersonal skills

Ability to work collaboratively across departments

Proficient in project management and documentation

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

EDI systems

Job description

American Trim is a local family owned and operated business celebrating our 75th Anniversary in 2026! We proudly serve a diverse customer base in the appliance, automotive, trucking and aftermarket industries. American Trim has multiple manufacturing locations and is the industry leader in forming and decorating metal products, working to develop and market breakthrough ideas and product concepts that improve the aesthetics, performance and enjoyment of products that can be found in every business, household, and vehicle system.

Job Summary:

In this role, you will coordinate quoting activities, support new product launches, and assist program management throughout the product lifecycle. This role facilitates communication between engineering, sales, finance, and operations while maintaining documentation, tracking quoting activity, and supporting order processing and invoicing

Responsibilities:

• Coordinate RFQ review, cost model development, and quote approval processes
• Maintain quote tracking and documentation within internal systems
• Support communication of awarded, lost, or inactive quotes to internal teams
• Coordinate new program launches including documentation, project numbers, and part releases
• Assist Program Managers with project tracking, customer requests, and change management activities
• Support tooling and project invoicing by gathering required documentation and coordinating with finance and engineering teams
• Track project and quote status, providing updates during internal meetings
• Assist with order entry, pricing updates, and EDI order issue resolution
• Maintain accurate records and documentation related to quoting, program launches, and customer orders
• Ensure customer requirements are met through supporting cross-functional groups internally to support customer success

Qualifications:

• Bachelor’s degree in Business, Supply Chain, or related field
• 10+ years of sales experience in a manufacturing or industrial environment
• 5+ years in a sales leadership role

Required Skills:

• Strong communication and interpersonal skills
• Ability to work collaboratively across departments
• Proficient in project management and documentation

Preferred Skills:

• Experience with EDI systems
• Knowledge of manufacturing processes

Pay range and compensation package:

Salary and compensation details will be discussed during the interview process