CUSTOMER PROGRAM MANAGER
Align Prod
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Job summary
Align Production Systems, headquartered in St. Louis, MO, seeks a Customer Program Manager to own delivery of engineer-to-order programs from order to customer acceptance. This role leads two engineering teams and collaborates with executives to protect margin and ensure on-time delivery.
Based in St. Louis, Missouri with time in Decatur, IL and at customer sites, the role requires strong leadership, an engineering background, and proven experience delivering complex, capital equipment projects
Qualifications
- 10+ years in engineer-to-order, custom machinery, industrial automation, or capital equipment environments.
- 5+ years leading customer programs and managing engineers or designers directly, including hiring, coaching, and performance management.
- Proven record of delivering complex custom projects on schedule and at margin with ownership of commercial outcomes.
- Experience managing schedules and capacity across multiple concurrent programs with a disciplined, metrics-based operating rhythm.
- Strong customer-facing presence; comfortable running program reviews with customer engineering and executive leadership.
- Working knowledge of ERP and project scheduling tools; sufficient technical fluency in mechanical and controls systems to lead engineers credibly.
- Bachelor's degree required; engineering degree preferred.
Responsibilities
- End-to-end program delivery - kickoff through design, build, test, installation, and customer acceptance.
- Customer relationship - single point of contact for Fortune 1000 customers from order handoff through closeout.
- Program economics - manage every program against as-sold scope, engineering hours, BOM cost, and margin.
- Mission Control - keep the program schedule current, accurate, and trusted as the company's operating backbone.
- Engineering teams - hire, coach, develop, and lead engineers across the organization.
Skills
Education
Tools
Job description
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Chesterfield, MO, US
3 days ago Requisition ID: 1048
Salary Range: $120,000.00 To $130,000.00 Annually
Customer Program Manager
Align Production Systems
Location
St. Louis, MO (headquarters) with time in Decatur, IL plant and at customer sites
Reports To
Director of Operations
FLSA Status
Direct Reports
Engineering teams across the organization, including mechanical design and controls.
THE OPPORTUNITY
Align Production Systems designs and manufacture custom capital equipment and heavy-load material handling systems - AGVs, heavy transporters, turntables, and integrated automation - for Fortune 1000 manufacturers and government programs in aerospace, space, heavy equipment, agriculture, and transportation.
The Customer Program Manager owns delivery of every engineer-to-order program from signed purchase order through customer acceptance. This is the single accountable owner the customer sees - leading two engineering teams, protecting margin, and driving on-time delivery on complex, one-of-a-kind machines.
WHAT WE ARE LOOKING FOR
Required
- 10+ years in engineer-to-order, custom machinery, industrial automation, or capital equipment environments
- 5+ years leading customer programs and managing engineers or designers directly, including hiring, coaching, and performance management
- Proven record of delivering complex custom projects on schedule and at margin with ownership of commercial outcomes
- Experience managing schedules and capacity across multiple concurrent programs with a disciplined, metrics-based operating rhythm
- Strong customer-facing presence; comfortable running program reviews with customer engineering and executive leadership
- Working knowledge of ERP and project scheduling tools; sufficient technical fluency in mechanical and controls systems to lead engineers credibly
- Bachelor's degree required; engineering degree preferred
Preferred
- PMP or equivalent project management credential
- Experience leading teams across multiple sites, including offshore or global engineering teams
- Background in material handling, AGVs or mobile automation, heavy-load equipment, or industrial automation
- Experience with aerospace, defense and space, heavy equipment, agriculture, or transportation manufacturers
- Background in a growing, privately held manufacturer
WHAT YOU WILL OWN
- End-to-end program delivery - kickoff through design, build, test, installation, and customer acceptance
- Customer relationship - single point of contact for Fortune 1000 customers from order handoff through closeout
- Program economics - manage every program against as-sold scope, engineering hours, BOM cost, and margin
- Mission Control - keep the program schedule current, accurate, and trusted as the company's operating backbone
- Engineering teams - hire, coach, develop, and lead engineers across the organization
LOCATION & TRAVEL
- Based in St. Louis, Missouri (Chesterfield headquarters)
- Occasional time at the Decatur, IL manufacturing plant based on business needs
- Travel to customer sites for program reviews, installations, and acceptance
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