Customer Program Manager

Insight Global

Lake Forest (CA)

On-site

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing firm is seeking a Customer Program Manager to ensure customer success and manage high-impact projects. The ideal candidate will have a strong background in project management and customer relationships, particularly in semiconductor manufacturing. Responsibilities include overseeing customer performance, managing cross-functional teams, and facilitating program reviews. This role offers a competitive salary and full-time employment.

Qualifications

Diverse technical and communication skill sets.
Ability to set and adjust priorities rapidly.
Experience overseeing multi-disciplinary groups.

Responsibilities

Serve as key customer contact on customer contract performance.
Provide leadership and direction to cross-functional teams.
Conduct and facilitate program reviews.

Skills

Project management

Customer relationship management

Technical support

Budget management

Communication skills

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $190,000.00/yr

Job Description

We are looking for a Customer Program Manager (CPM) to assure our customers' success with our clients products and services fostering long-term, strategic partnerships. The CPM is the primary contact for our most important customers, marshalling the client, and 3rd party resources in support of these customers' test challenges and operational efficiency using our equipment. The CPM will establish customer satisfaction standards, institute strategic plans, and monitor progress for schedule performance, cost management, technical excellence, and customer satisfaction. This person will also initiate program corrections as critical deviations are identified.

This is a unique opportunity, ideal for a candidate with diverse technical and communication skill sets to oversee & direct a multi-disciplinary group. To have a high impact on success, the candidate must be capable of setting and adjusting priorities rapidly, allocate project resources appropriately and be tactical in creating strategies, as well as building strong customer relationships. We are looking for an energetic, intelligent, and dynamic individual with high integrity to join our team. It is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments.

Serve as key customer contact on customer contract performance and support.
Define program requirements in terms of product design, systems and process management, project budgets, cost management, resource deployment, technical support, program/project phases, master schedules/project milestones and all other planning activities for program implementation & on-going maintenance.
Provide leadership, project management and direction to cross-functional teams supporting customer program requirements focused on customers' use of our equipment.
Support customer personnel by directing ATS functional resources to provide on-going assistance and instructions in the deployment and operation of semiconductor test equipment/tools/systems and product applications. Liaison with customers' manufacturing partners in the optimal operation of our equipment.
Conduct and facilitate program reviews to assess cost and delivery performance and ensure the achievement of technical goals and contract commitments while keeping within a budget. This may include post-mortem analysis after product or program launch.
Present status reports to senior management, including any action recommendations requiring further approvals.
Collaborate with procurement, engineering, manufacturing / operations, and quality assurance in overseeing the selection and contract performance of subcontractors providing technology, key product components and engineering services for assigned programs.

Seniority level