Customer Planning & Service Lead

Amcor; Oshkosh (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Flexible time off

Holidays off

Wellbeing program

Health Savings Account

Life insurance

Parental leave

Retirement plan

Tuition reimbursement

Job summary

Amcor Limited is seeking a Customer Planning & Service Lead in the United States to develop collaborative solutions across supply chain, transportation, and warehousing. You will analyze data to identify opportunities and mitigate risks during events impacting plant capacity or execution, while engaging with plants to ensure flawless order fulfillment and service targets are met.

The role emphasizes cross-functional collaboration, proactive customer communication, and project-based improvements

Qualifications

• Bachelor’s Degree strongly preferred.
• 2+ years in Manufacturing, Packaging, and Customer Service / Supply Chain.
• Experience with order management processes and KPI tracking.

Responsibilities

• Drive service improvements through schedule optimization and order swaps.
• Support strategic customer planning and onboarding to enable growth and on-time delivery.
• Deliver supply chain solutions via collaborative project action plans (stocking, reorder points, VMI, etc.).
• Prepare content for customer business reviews and meetings.
• Analyze data to identify opportunities and trends and to meet KPIs like inventory and lead time.

Skills

Customer Service

Supply Chain

Data Analysis

Education

Bachelor’s Degree

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionThe Customer Planning & Service Lead is responsible for developing collaborative solutions with the customer and key stakeholders through their understanding of supply chain, transportation, warehousing, project management and continuous improvement practices. This role will utilize reporting and analytics to identify opportunities & trends to improve service. This role is also expected to engage/mitigate customer risk during events that impact plant capacity or execution.What You Get to DoGeographic Scope: North AmericaBusiness Unit Scope: OneNumber of colleagues directly reporting to this job: 0Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.Support strategic customer planning and execution that enables continuous improvement and sales growth (i.e. new business onboarding, large/strategic customer, low DIFOT, service concerns, and/or account turn around)Deliver supply chain solutions to customer through robust, collaboratively managed (internal and external) project action plans which may include safety stocks, reorder points, VMI, business transfers, and/or order campaigns.Prepare content and support business sessions and presentations with the Customer regarding serviceBuild organizational knowledge of customer processes and service expectations through customer advocacy and plant visitsAnalyze data to identify opportunities and trends (i.e. ensure KPIs like past term inventory, less than lead time, and customer on time complete are being met)Understand customer inventory and service targets, support flawless execution of order management processes to ensure right sized inventoryEngage to mitigate customer risk during events that impact plant capacity or execution by closely leveraging relationships at the plants and understanding current state of businessWhat We ValueAbility to positively influence & communicate effectively at all levels, internal & externalAdaptability and critical thinking that enables innovative solutions/continuous improvementGrowth mindset that embraces challenges & continuous learningEffective knowledge of products, systems, & manufacturing processesWhat We Want From YouEducation – Bachelor’s Degree strongly preferredExperience – 2+ years of experience and knowledge in Manufacturing, Packaging, and Customer Service / Supply Chain environmentRegular attendanceFrequent interaction with othersAbility to sit up to 100% of timeAbility to communicate up to 100% of timeAbility to move from one place to another up to 50% of timeAbility to work on a computer 100% of timeAbility to travel domestically 10% of timeOffice environmentOur ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the \"Know Your Rights: Workplace Discrimination is Illegal\" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)