Customer Success Specialist, Manufacturing & Tech

Amphenol ICC; Yocumtown (PA); On-site; USD 40,000 - 50,000; Full time

Job summary

Amphenol Communications Solutions (ACS) within Amphenol Corporation seeks a Customer Support Representative to bridge customers and internal teams. You will handle inquiries, process orders, and ensure on-time delivery in a manufacturing environment.

The role emphasizes accurate communication, data maintenance, and collaboration with Field Sales and Marketing to support key accounts. A relevant associate degree and 1–2 years of experience are preferred.

Qualifications

• Associate degree in Business, Communications, Supply Chain, or related field preferred.
• 1–2 years in customer service, order management, sales support, or admin roles in manufacturing/technical environment.
• Strong communication and data handling skills; proficient with MS Office; ERP/order management systems a plus.

Responsibilities

• Provide timely, accurate information on pricing, product availability, lead times, and order status.
• Receive and process customer orders using internal order management systems.
• Coordinate with internal teams to ensure on-time delivery and resolve issues.
• Maintain customer master data and shipping details for accurate records.
• Support reporting on on-time delivery performance for key accounts.

Skills

Communication

Attention to detail

Data analysis

MS Office

ERP systems

Education

Associate degree in Business, Communications or Supply Chain

Tools

ERP software

Order management systems

Job description

Amphenol Communications Solutions (ACS) within Amphenol Corporation seeks a Customer Support Representative to bridge customers and internal teams. You will handle inquiries, process orders, and ensure on-time delivery in a manufacturing environment.

The role emphasizes accurate communication, data maintenance, and collaboration with Field Sales and Marketing to support key accounts. A relevant associate degree and 1–2 years of experience are preferred.