Customer Pickups Team Lead - Weekend Shifts

Homemakers Furniture; Urbandale (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Homemakers Furniture in Urbandale, IA is seeking a Customer Pick-Ups Team Lead to coordinate daily pickup operations, assist team members, and ensure a positive customer experience. You will actively load customer vehicles, handle items safely, and verify orders with precision.

The role also supports returns and exchanges, maintains organized pickup areas, and participates in unloading truck returns as needed.

Qualifications

• Ability to work in a fast-paced environment with high customer contact.
• Positive and helpful attitude toward customers, colleagues and management.
• Flexible schedule including nights, weekends, and/or early mornings.
• Ability to work at varying heights.
• Self-motivated and respectful.
• Safety-conscious and attentive to load handling.

Responsibilities

• Coordinate daily pickup workflow and assign tasks.
• Ensure pickup orders are wrapped, tagged, staged, and ready prior to customer arrival.
• Load furniture into customer vehicles safely and securely, following proper procedures.
• Verify items are correctly identified and matched to orders.
• Assist with processing of returns and exchanges when required.
• Assist with unloading and handling truck returns as directed.
• Maintain organized, clean, and customer-ready pickup and staging areas.
• Greet and assist customers during pickup and return processes.
• Communicate loading procedures, safety expectations, and next steps to customers.
• Address customer concerns and escalate to management when appropriate.

Job description

Homemakers Furniture in Urbandale, IA is seeking a Customer Pick-Ups Team Lead to coordinate daily pickup operations, assist team members, and ensure a positive customer experience. You will actively load customer vehicles, handle items safely, and verify orders with precision.

The role also supports returns and exchanges, maintains organized pickup areas, and participates in unloading truck returns as needed.