Customer Pay Collector

Lincare; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare in Orlando is seeking a Customer Pay Collector to initiate calls with patients, follow up on delinquent accounts, and maintain accurate financial records. You will collect balances, process payments, and support departmental goals through proactive outreach.

The role requires strong communication, attention to detail, and the ability to work well both independently and in a team environment. Prior billing and AR experience is beneficial.

Qualifications

• Strong customer service and communication skills.
• Experience handling billing and payment issues.
• Ability to manage accounts receivable and payment plans.

Responsibilities

• Provide customer service regarding billing and collection issues and resolve discrepancies
• Represent the company through professional conversation by inbound and outbound calls
• Collect and process payments, payment plans, and recurring payments
• Ability to work effectively both individually and as part of a team
• Initiate resolution to patient complaints
• Advises collections department of required actions for billing
• Submit all Change of Insurance information
• Handles mail for the center including responding to requests for information

Skills

Customer service

Billing inquiries

Accounts receivable

Phone communication

Teamwork

Tools

Payment processing systems

Job description

The Customer Pay Collector in Forida is responsible for initiating calls with patients to bring accounts current, performing necessary follow up on delinquent accounts, updating and maintaining accurate financial records (including accounts receivable), and ensuring that incoming calls are answered quickly, costumer pay balances are collected, and all departmental goals met.

• Provide customer service regarding billing and collection issues and resolve discrepancies
• Represent the company through professional conversation by means of inbound and outbound calls
• Collect and process payments, payment plans, and recurring payments
• Ability to work effectively both individually and as part of a team
• Initiate resolution to patient complaints
• Advises collections department of required actions for billing
• Submit all Change of Insurance information
• Handles mail for the center including responding to requests for information