Customer Parts Sales Support Specialist

Siemens Energy; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Career growth

Health benefits

Paid time off

401K with company match

Family building benefits

Parental leave

Job summary

Siemens Energy seeks a Customer Parts Sales Support Specialist to be the primary contact for RNA and RLA teams, handling spare parts inquiries, quotations, orders, and shipments in line with Incoterms and compliance.

You will manage orders end-to-end, coordinate logistics, and collaborate with Engineering, Supply Chain, Contracts, and Export Control to resolve issues and ensure on-time delivery, with focus on the AGT market.

Qualifications

• Bachelor’s degree or equivalent experience in business, Sales, Customer Service, or related field.
• 5+ years of experience in customer service, sales support, or order/project management.
• Advanced proficiency in SAP, Salesforce (SFDC), and Microsoft Excel.
• Strong understanding of supply chain, financial processes, and contract language.
• Experience managing complex orders/projects in a fast-paced environment.
• Bilingual in Spanish required, excellent communication, organizational, and problem-solving skills.

Responsibilities

• Manage the full lifecycle of spare parts orders (quotation, order entry, execution, and delivery) to ensure customer requirements and On-Time Delivery (OTD) targets are met.
• Generate, track, and close commercial quotations in alignment with Sales Engineering and Marketing & Sales guidance while meeting Quote Response Time (QRT) goals.
• Coordinate logistics activities including shipment planning, export/import compliance, and customer delivery expectations.
• Collaborate with cross-functional teams (Engineering, Supply Chain, Contracts, Export Control, etc.) to resolve issues and fulfill customer requirements.
• Monitor financial and contractual aspects of orders, including payment status, debt recovery, and risk assessment.
• Analyze order priorities (e.g., inventory replenishment vs. critical outages) and manage escalations, customer issues, and process improvements.

Skills

Customer service

Sales support

Order management

Communication

Education

Bachelor’s degree or equivalent experience in business/sales/customer service

Tools

SAP

Salesforce SFDC

Microsoft Excel

Job description

A Snapshot of Your Day

As a Customer Parts Sales Support Specialist supporting Region North America (RNA) and/or Region Latin America (RLA), you will serve as the primary point of contact for internal teams and customers throughout the spare parts order lifecycle. Your day will involve processing inquiries, generating quotations, creating sales orders, and coordinating shipments in alignment with Incoterms and compliance standards. You will actively manage orders end-to-end, ensuring timely delivery and high customer satisfaction. Additionally, you’ll collaborate cross-functionally to resolve issues, minimize delays, and support business growth within the Aeroderivative Gas Turbine (AGT) market.

How You’ll Make an Impact

• Manage the full lifecycle of spare parts orders (quotation, order entry, execution, and delivery) to ensure customer requirements and On-Time Delivery (OTD) targets are met
• Generate, track, and close commercial quotations in alignment with Sales Engineering and Marketing & Sales guidance while meeting Quote Response Time (QRT) goals
• Coordinate logistics activities including shipment planning, export/import compliance, and customer delivery expectations
• Collaborate with cross-functional teams (Engineering, Supply Chain, Contracts, Export Control, etc.) to resolve issues and fulfill customer requirements
• Monitor financial and contractual aspects of orders, including payment status, debt recovery, and risk assessment
• Analyze order priorities (e.g., inventory replenishment vs. critical outages) and manage escalations, customer issues, and process improvements

What You Bring

• Bachelor’s degree in business, Sales, Customer Service, or related field (or equivalent experience)
• 5+ years of experience in customer service, sales support, or order/project management
• Advanced proficiency in SAP, Salesforce (SFDC), and Microsoft Excel
• Strong understanding of supply chain, financial processes, and contract language
• Experience managing complex orders/projects in a fast-paced environment
• Bilingual in Spanish required, excellent communication, organizational, and problem-solving skills

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Gas Services

Our Gas Services division offers low-emission power generation through service and decarbonization. We bring together zero or low emission power generation solutions, including gas turbines, steam turbines, and generators, all under one roof. Our service offerings support decarbonization through modernization, digitalization, and optimization of the global fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably.

The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.

We uphold a 150-year legacy of innovation and are committed to decarbonization, new technologies, and energy transformation.

Learn more: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave

Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affinity Act Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.