Customer Experience Specialist- Remote

Bump Boxes, Inc; Peoria (IL); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family Friendly Atmosphere

Job summary

A leading family-oriented company in Peoria seeks a positive Customer Experience Specialist to enhance customer care. Responsibilities include answering calls, emails, and chats, understanding customer needs, and team collaboration. Ideal candidates will have exceptional communication skills and a strong customer service background. Join a supportive environment that values professional growth and teamwork.

Qualifications

• Experience in handling phone inquiries preferred.
• Ability to relate well to customers and co-workers.
• Regular attendance and punctuality required.

Responsibilities

• Provide exceptional customer care across multiple platforms.
• Answer incoming calls, texts, emails, and chats.
• Assist management with planning and organizing processes.

Skills

Customer service experience

Strong communication skills

Decision-making abilities

Job description

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.

Customer Experience Coordinator Tasks:

• Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.
• Answering incoming calls, text, emails and chats across multiple platforms
• Understanding and promoting Bump Boxes products, culture and values
• Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
• Be willing to help team members complete various tasks to accomplish organizational goals
• Maintaining strict confidentiality of customer information
• Fully utilize the systems, tools, training, and resources provided to maximize potential
• Assist other departments with varies tasks as needed

• Customer service experience (phone experience preferred)
• Strong communication skills (verbal and written)
• Excellent decision-making abilities
• Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor
• Regular attendance and punctuality

• Employee Stock Option Plan
• Health Insurance
• Employee Recognition Program
• Family Friendly Atmosphere

...and the pride of working at the fastest growing company in the region!