Benefits Configuration & Support Specialist

Wipro Technologies; California (MO); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Post-offer drug screening

Job summary

Wipro Limited is seeking a technical support specialist in California to provide effective client assistance and resolve issues promptly. You will handle inbound requests via phone and email, document details, and leverage knowledge bases to improve resolution times.

The role emphasizes customer service excellence, adherence to SLAs, and ongoing product training to stay current with updates and features. A strong communicator with a problem-solving mindset will thrive in this team-oriented

Qualifications

• Experience: 1–3 years in a customer-support role.
• Proficient in handling inquiries and resolving issues.
• Strong communication and troubleshooting skills.

Responsibilities

• Provide product support and resolve client issues via phone and email.
• Document user information, problems, and resolution steps.
• Follow standard processes to diagnose, escalate when needed, and meet SLAs.
• Maintain knowledge bases and update self-help materials for customers.

Skills

L&P Policy Acquisition & Servicing

Job description

Wipro Limited is seeking a technical support specialist in California to provide effective client assistance and resolve issues promptly. You will handle inbound requests via phone and email, document details, and leverage knowledge bases to improve resolution times.

The role emphasizes customer service excellence, adherence to SLAs, and ongoing product training to stay current with updates and features. A strong communicator with a problem-solving mindset will thrive in this team-oriented