Customer Order Specialist - ERP & Fulfillment

Bruegmann; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Bruegmann is seeking an Order Coordinator for its Customer Service team in Houston, TX. This on-site role focuses on managing orders from entry to invoicing, ensuring accuracy and timely communication with internal and external stakeholders.

The ideal candidate has 1–3 years of experience in order management, strong attention to detail, and proficiency with NetSuite and Microsoft Office suite. Monday–Friday, full-time, on-site position.

Qualifications

• 1–3 years of experience in customer service, order management, or a related role.
• Strong understanding of order processing, fulfillment workflows, and customer requirements.
• Working knowledge of ERP systems (NetSuite preferred) and Microsoft Office, including Excel, Outlook, and Teams.
• High attention to detail, accuracy in data entry and order processing, and strong organization/time management skills.
• Excellent written and verbal communication in a customer-facing environment.
• Full-time, on-site position; Monday–Friday.

Responsibilities

• Manage customer orders in ERP system from entry through invoicing, including validation, updates, and daily dashboard/report monitoring
• Review orders for accuracy, completeness, and compliance; determine fulfillment strategy and initiate required transactions
• Coordinate with internal teams to meet customer expectations and prevent delays, escalating risks or issues as needed
• Provide proactive order communication, including confirmations, status updates, requests for missing information, and ship date changes
• Maintain and communicate complete order documentation, including purchase orders, quotes, billing instructions, packaging/labeling requirements, and shipping/routing guidelines
• Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment, material availability, invoicing, portal submissions, and customer priorities
• Process sample orders and shipments, review and submit daily invoices, verify invoice accuracy, and resolve discrepancies or portal issues
• Build strong customer relationships, participate in team collaboration, and support continuous process improvement

Skills

Customer service

Attention to detail

Data entry

Communication skills

Time management

Order processing

Tools

NetSuite (ERP)

Microsoft Office (Excel/Outlook/Teams)

Job description

Bruegmann is seeking an Order Coordinator for its Customer Service team in Houston, TX. This on-site role focuses on managing orders from entry to invoicing, ensuring accuracy and timely communication with internal and external stakeholders.

The ideal candidate has 1–3 years of experience in order management, strong attention to detail, and proficiency with NetSuite and Microsoft Office suite. Monday–Friday, full-time, on-site position.