Order Coordinator

Bruegmann; Georgia; On-site; USD 42,000 - 52,000; Full time

Job summary

Bruegmann is seeking an Order Coordinator to support inbound orders, maintain accurate order data in our ERP, and provide proactive communication to internal and external stakeholders from order receipt through invoicing.

You will partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to ensure timely fulfillment and to prevent delays, while building strong customer relationships.

Qualifications

• 1–3 years of experience in customer service or order management.
• Strong understanding of order processing and fulfillment workflows.
• Experience with ERP systems (NetSuite preferred) and MS Office (Excel/Outlook/Teams).
• High attention to detail and accuracy in data entry and order processing.
• Excellent written and verbal communication in a customer-facing environment.

Responsibilities

• Manage customer orders in ERP from entry through invoicing.
• Review orders for accuracy, determine fulfillment strategy.
• Coordinate with internal teams to meet customer expectations and prevent delays.
• Provide proactive order communication with confirmations and status updates.
• Maintain order documentation including POs, quotes, billing instructions, shipping guidelines.
• Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment and invoicing.
• Process sample orders and shipments, verify invoice accuracy, resolve discrepancies.
• Build strong customer relationships and support continuous process improvement.

Skills

Order processing

Customer service

Attention to detail

Communication

Data entry

Time management

Tools

NetSuite

Excel

Outlook

Teams

Job description

The Customer Service team partners with Business Development to provide responsive, high-quality support for Bruegmann customers. The Order Coordinator supports the customer experience by managing inbound orders, maintaining accurate and detailed order information in the business system, and providing proactive communication to internal and external stakeholders from order receipt through fulfillment and invoicing.

Supervisory Responsibilities

• Manage customer orders in ERP system from entry through invoicing, including validation, updates, and daily dashboard/report monitoring
• Review orders for accuracy, completeness, and compliance; determine fulfillment strategy and initiate required transactions
• Coordinate with internal teams to meet customer expectations and prevent delays, escalating risks or issues as needed
• Provide proactive order communication, including confirmations, status updates, requests for missing information, and ship date changes
• Maintain and communicate complete order documentation, including purchase orders, quotes, billing instructions, packaging/labeling requirements, and shipping/routing guidelines
• Partner with Shipping, Purchasing, Warehouse, Accounting, and Business Development to support fulfillment, material availability, invoicing, portal submissions, and customer priorities
• Process sample orders and shipments, review and submit daily invoices, verify invoice accuracy, and resolve discrepancies or portal issues
• Build strong customer relationships, participate in team collaboration, and support continuous process improvement

Qualifications & Job Expectations

• 1–3 years of experience in customer service, order management, or a related role
• Strong understanding of order processing, fulfillment workflows, and customer requirements
• Working knowledge of ERP systems (NetSuite preferred) and Microsoft Office, including Excel, Outlook, and Teams
• High attention to detail, accuracy in data entry and order processing, and strong organization/time management skills
• Excellent written and verbal communication in a customer-facing environment
• Full-time, on-site position; Monday–Friday

Performance Expectations

• Independently manage assigned work with accuracy, quality, and timeliness
• Keep system data clean, current, complete, and accurate
• Communicate clearly, professionally, and proactively with internal and external stakeholders
• Identify and address risks, delays, discrepancies, and process requirements promptly
• Follow established workflows, collaborate effectively across teams, and demonstrate ownership, accountability, and proactive problem-solving to support customer satisfaction