Customer Order Processor

Famous Supply; Akron (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves coordinating deliveries, managing customer orders, and fostering relationships with builders and contractors. The company prides itself on a family-oriented culture and offers numerous benefits, including health insurance, paid time off, and career growth opportunities. If you are a detail-oriented individual with a strong customer service mindset, this is a fantastic opportunity to grow in a supportive environment.

Benefits

Health, Vision, and Dental Insurance

Paid Time Off (Vacation and Holidays)

Paid Maternity and Paternity Leave

401K Employer Match

Bonus Opportunity

Fitness Reimbursement Program

Learning and Development Opportunities

Leadership Development Program

Career Growth Opportunities

Family Atmosphere

Qualifications

• Strong customer service skills with attention to detail and organization.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Process and manage customer orders for delivery.
• Review warranty material requests and facilitate resolutions.
• Manage relationships with contractors and builders.

Skills

Customer service mindset

Attention to Detail

Organization

Ability to use computer

Ability to work in a fast-paced environment

Thoroughness

Job description

If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.

If this resonates with you, click “Apply” and find out why Famous has been named a Top Workplace every year for over a decade!

Famous Supply Customer Service Representatives work with builders to coordinate delivery of material to Famous customers.

Primary Job Responsibilities

• Process, schedule, manage, and release customer orders for delivery
• Reviews customer requests for warranty material and facilitate resolution
• Manage relationships with contractors, builders and Famous associates
• Manage phone/email requests from customer field personnel

Preferred Experience and Skills

• Knowledge of plumbing products

Required Experience and Skills

• Customer service mindset
• Ability to use computer
• Ability to work in a fast-paced environment
• Attention to Detail
• Thoroughness
• Organization

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.