Customer Order Coordinator- Jasper, IN - Jasper, IN

Kimball International; Jasper (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Kimball International is seeking a Customer Order Coordinator to support our Jasper, IN headquarters. You will review, enter, and manage customer orders, ensuring accuracy and compliance with government order requirements. Strong communication and problem-solving skills are essential, along with a readiness to learn new ordering systems.

Candidates should be located near Jasper and willing to work onsite. The role emphasizes collaboration, continuous improvement, and order-cycle efficiency

Qualifications

• Proven ability to communicate with customers and internal teams.
• Ability to multi-task and manage multiple orders and data entries.
• Detail-oriented with a focus on accuracy in order processing.

Responsibilities

• Review orders for accuracy and prepare them for entry.
• Review contract eligibility for Government orders.
• Enter and change orders in the system.
• Verify GPO eligibility and creates LICs.
• Process orders received electronically and via email.
• Utilize electronic specification tools and load orders into eOrder portal.
• Communicate with customers to resolve questions or discrepancies.
• Record incomplete orders in Salesforce and track workload.

Skills

Interpersonal skills

Communication

Detail-oriented

Multi-tasking

Continuous improvement

Education

High School Diploma

Tools

Microsoft 365

SAP

Job description

Job Description

If you prefer a career that offers different opportunities daily while working with a variety of people, Kimball International would like to talk to you. We are a family-friendly company that values the differences that make each associate unique.

The ideal candidate must be be located near our Jasper, IN headquarters and work primarily from this location.

The Customer Order Coordinator is proficient in Microsoft 365 applications and SAP, with strong communication skills and experience providing consultative, customer-focused technical support. This individual demonstrates a strong desire to learn new electronic ordering systems and is committed to driving continuous improvement through order management automation and process optimization.

Responsibilities:

• Review orders for accuracy and prepare them for entry


• Review contract eligibility for Government orders


• Enter and change orders


• Verify Group Purchasing Organization eligibility and creates LIC's


• Process and support orders received electronically and via e-mail


• Able to utilize electronic specification tools and load orders into our eOrder portal


• Communicate with customers, both internal and external, via telephone or email to resolve questions, discrepancies, or incomplete order information


• Report all incomplete orders into Salesforce for tracking purposes and to manage workloadReview incomplete orders in SalesForce and follow up per our order guidelines


• Support order accuracy and cycle time goals

Skills to Perform This Role:

Interpersonal Skills

• Strong interpersonal skills - approachable, advocate to both internal and external customers


• Ability to build strong relationships


• Excellent collaboration and team building skills


• High integrity


• Fit to the Kimball International culture and values - Rooted in Heart, Ingrained in Trust, Cultivate Craft, Seize the Horizon, Spark Possibility

Communication Skills

• Strong written and verbal communication skills


• Strong active listening skills

Business Skills

• Detail-oriented


• Ability to multi-task


• Continuous Improvement mentality

Technical Skills

• Experience in Microsoft 365


• Experience in SAP

Qualifications:

Educational

• High School Diploma or an equivalent combination of education and experience

Physical

• Ability to sit or stand for an extended period

Job Requirements

The ideal candidate must be be located near our Jasper, IN headquarters and work primarily from this location.

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Kimball International, Inc. will not sponsor applicants for this position for employment/work visa status (e.g.. H-1B)

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