Customer Order Admin - Administrative & Clerical - Analysts

MassGenics, Inc.; Cedar Rapids (IA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical & pharmacy

Dental/vision insurance

401(k)

HSAs & FSAs

Life Insurance

Disability coverage

ID theft protection

Sick time

Paid leaves

Job summary

Innova Solutions is hiring a Customer Order Admin in Cedar Rapids, IA. This contract role supports the Intertrade Sales Team with order entry, processing, and customer liaison duties, ensuring orders are captured accurately and progressed through pricing, shipping, and invoicing.

The position offers hybrid work after a 2-month onsite training, typical M-F hours, and requires W-2 employment. Opportunity for extension based on performance and business needs.

Qualifications

• Customer Order Admin is a support role for the Intertrade Sales Team.
• Order administration and entry for sales orders and related activities.
• Adheres to Global Trade processes and license requirements.

Responsibilities

• Create and oversee sales orders against established requirements.
• Facilitate and monitor exchange orders, credits, and purchase requests.
• Process additional administrative tasks related to sale/credit of material.
• Interact with sales, product line, repairs, finance, global trade and purchasing.
• Communicate with customers to resolve transactional issues.
• Manage generic sales support email inbox and routing.
• Ensure orders are processed as received and customer requests are completed.
• Adhere to Global Trade policies and DOC/DOS license requirements.

Skills

Cooperation

Customer Service Orientation

Dependability

Detail Orientation

Self-Development

Multitask

Job description

Customer Order Admin - Administrative & Clerical

Job ID: 1024793 Cedar Rapids , Iowa Job Type: Contract Added - 09/21/26

Job Description

Innova Solutions has a client that is immediately hiring for a Customer Order Admin.

Position type: Full Time, Contract

Duration: 12 months with possible extensions

Location: Cedar Rapids, IA – Hybrid, but first 2 months are REQUIRED ONSITE for training

Shift: M-F, 8a-5p CST with some flexibility

Job Description :

As a Customer Order Admin, you will:

The Customer Order Administrator is a support role for the Intertrade Sales Team. The Order Administrator is the principal customer contact for all sales orders and tertiary support functions for the sales team. The Customer Order Administrator performs a variety of simple to complex sales order entry and order administration support activities for the sales team. Assignments involve the understanding of, and the application of departmental procedures, standard work, Global Trade processes / requirements and workflow activities. The Customer Account Coordinator works to ensure that deliverables are shipped and invoiced as required by Intertrade and customer commitments.

Primary responsibilities include:

• Creation and oversight of sales orders against established requirements.
• Facilitate & monitor exchange orders, warranty requests, credits, & purchase requests.
• Processing additional administrative tasks relating to sale/credit of material.
• Interact internally with sales, product line, repairs, finance, global trade and purchasing per the requirements of the position.
• Communicate with customers both internal and external to transactional resolution.
• Manage general sales support email inbox ensuring proper routing to sales support account owner.
• Manage general sales support email inbox ensuring orders are processed as received and customers' requests are completed.
• Ensure established Global Trade policies and requirements are adhered to for global exports.
• Ensure established DOC / DOS license requirements are adhered to for global exports.
• Participate in the creation and implementation of procedures and processes across all departments.

Job Skills & Attributes

• Cooperation - Recognizes that individual goals contribute toward accomplishing team outcomes.?
• Customer Service Orientation - Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.?
• Dependability - Demonstrates the ability to follow through with work assignments and support management's policies and procedures.?
• Detail Orientation - Can provide the status of work assignments at any time and can quickly produce any documentation or information that is needed.?
• Self-Development - Attempts to stay abreast of changes in the profession by participating in at least one development activity during the year.?
• Multitask – can perform in a fast-paced environment and adequately handle interruption to normal workflow.

This position is only open to applicants who can be engaged on a W-2 basis.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. We do offer a referral bonus program for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Thank you!

Ruchi Sinha
[phone]
[e-mail]

PAY RANGE AND BENEFITS

Pay Range*: $19.00/hr to $22.00/per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America’s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website

https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Equal Employment Opportunity

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions .

Job ID: 1024793 Cedar Rapids , Iowa Job Type: Contract Added - 09/21/26