Customer Ops Associate: Tech Troubleshooter & Tooling

Metaview; San Francisco (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

High compensation including cash and equity

Great co-workers and collaborative environment

Learning opportunities in AI

Job summary

Metaview is looking for a Customer Ops Associate in San Francisco to tackle technical issues and enhance customer support operations. You'll own escalated problems, diagnose issues using logs, and partner with teams to optimize our tools and processes.

This role requires 1-3 years in similar roles, strong problem-solving abilities, and the capacity to communicate effectively with both technical and non-technical stakeholders. Remote work is allowed within PST hours.

Qualifications

• 1-3 years in a customer-facing technical support role at a B2B software company.
• Experience in troubleshooting technical issues and collaborating with diverse teams.
• Clear written and verbal communication skills.

Responsibilities

• Take ownership of escalated technical issues and resolve them quickly.
• Diagnose issues using internal logs and tools.
• Design internal workflows to improve efficiency.

Skills

Customer-facing technical support

SQL

Problem-solving

Communication

Collaboration with teams

Job description

Metaview is looking for a Customer Ops Associate in San Francisco to tackle technical issues and enhance customer support operations. You'll own escalated problems, diagnose issues using logs, and partner with teams to optimize our tools and processes.

This role requires 1-3 years in similar roles, strong problem-solving abilities, and the capacity to communicate effectively with both technical and non-technical stakeholders. Remote work is allowed within PST hours.