Customer Operations Associate — AI-Powered Research Platform

Outset; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Founders collaboration

Exposure to design and research leads

Competitive cash and equity

Job summary

Outset, a growing AI-powered research platform, is seeking a Customer Operations Associate in San Francisco to help customers succeed with our tools and manage research logistics. You will collaborate with Customer Success, GTM and engineering teams to deliver hands-on support and drive value for our users.

This high-impact role offers ownership, learning, and growth, with the opportunity to influence product direction through customer feedback and internal process improvements.

Qualifications

• Experience in consulting, market research, research operations, or adjacent fields.
• 1–2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management).
• Excellent communication skills with ability to adapt messaging to audiences.
• Proactive, problem‑solving mindset and passion for helping customers succeed.

Responsibilities

• Support customer research success by reviewing study content and assisting with participant recruitment.
• Act as a trusted product advisor, responding to questions and troubleshooting issues.
• Collaborate with external partners to ensure smooth research execution.
• Contribute to product knowledge by building help center content and improving documentation.
• Advocate for users by sharing insights with the Outset team and informing product roadmap.
• Develop processes and systems to optimize internal workflows, including automation and AI.

Skills

CRM

Project management

Account management

Product knowledge

Job description

Outset, a growing AI-powered research platform, is seeking a Customer Operations Associate in San Francisco to help customers succeed with our tools and manage research logistics. You will collaborate with Customer Success, GTM and engineering teams to deliver hands-on support and drive value for our users.

This high-impact role offers ownership, learning, and growth, with the opportunity to influence product direction through customer feedback and internal process improvements.