Customer Operations Specialist - (f/m/d)

CYCLE; Deutschland; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Attractive salary

Equity options

Modern equipment

Job summary

A leading urban mobility company is seeking a Customer Operations Specialist to oversee customer accounts and ensure smooth operational processes. This role involves managing subscriptions and serving as the main contact for German-speaking customers. Ideal candidates will have 1–3 years of experience in customer operations and be fluent in German and English, demonstrating strong organizational skills and a customer-focused mindset. Join a dynamic team to influence sustainable urban mobility.

Qualifications

• 1–3 years of experience in mobility or fleet-based businesses.
• Ability to manage multiple accounts simultaneously.
• Structured and reliable with high volume tasks.

Responsibilities

• Manage customer accounts and maintain accurate CRM data.
• Act as a point of contact for German-speaking customers.
• Handle inquiries related to subscriptions and invoices.

Skills

Fluency in German

Fluency in English

Strong organizational skills

Customer-focused approach

Experience with CRM tools

Tools

Odoo

Job description

About Us

At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e‑bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road. From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show. Our mission is simple: make last‑mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities.

Your Mission

As a Customer Operations Specialist, you will take ownership of a large portfolio of customer accounts, ensuring their day‑to‑day operations run smoothly. You will oversee subscriptions, billing, and asset management, while serving as a reliable point of contact for our small and medium‑sized business (SMB) customers.

Responsibilities

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM
• Act as a point of contact for German‑speaking customers via phone, email, and CRM
• Handle inquiries related to subscriptions, invoices, and assets
• Take ownership of requests and follow through until resolution
• Escalate complex cases to internal teams and coordinate solutions
• Monitor account status and identify inconsistencies or issues
• Ensure CRM data is structured, accurate, and up to date

Your Profile

• Fluency in German and English (written and spoken); Dutch is a plus
• 1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet‑based businesses
• Strong organizational skills and attention to detail
• Ability to manage multiple accounts simultaneously
• Structured, reliable, and comfortable working with high volumes
• Team‑oriented mindset with a strong sense of ownership
• Customer‑focused and solution‑oriented approach
• Experience with CRM tools (e.g., Odoo)

What You Can Expect From Us

• Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
• Real impact: Your work improves the lives of many bike couriers.
• Trust & responsibility: At CYCLE, you can make a difference right away and implement your ideas. Boredom? Not a chance!
• Shape the future: As part of our growing start‑up, you will help to shape tomorrow's mobility.
• International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us.
• Good compensation: We offer an attractive salary, modern equipment, and equity options.
• Strong network: You will never be alone—our experienced mechanics will always be at your side.

Diversity

At CYCLE, we believe diversity makes us stronger. No matter who you are, where you're from, or what makes you unique, you're welcome here.