Senior Account Manager

Bigblue; Paris (TX); Hybrid; USD 73,000 - 101,000; Full time

Benefits offered by this job

€10 meal voucher per worked day

Health insurance coverage

MacBook provided

Unlimited snacks at the office

Job summary

Bigblue, a Paris-based e-commerce logistics scale-up, is seeking an Account Manager to retain and grow key European D2C brands. Hybrid role in Paris 9th, you will build partnerships, analyze data, and drive improvements across service, cost, and performance.

Ideal candidates have 5+ years in customer-facing roles (3+ in logistics/e-commerce), native French and strong English, data-driven with Excel, and excellent stakeholder management.

Qualifications

• 5+ years in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or related industry.
• Native-level French and professional proficiency in English.
• Data-driven, with solid Excel skills and the ability to present actionable insights during business reviews.
• Based in Paris or willing to relocate.

Responsibilities

• Build and maintain strong relationships with strategic merchant accounts.
• Define improvement plans with merchants based on data analysis.
• Identify new partnership opportunities and define improvement plans with merchants.
• Deliver customer excellence and support stakeholders in day-to-day use of services.
• Monitor feedback and performance trends and translate into actionable improvements.
• Contribute to product and operational improvements based on merchant insights and market trends.
• Optimize internal processes and tools to improve the overall customer experience.
• Grow merchants' strategic development and drive growth metrics; lead cross-selling and upselling efforts.

Skills

Customer-facing

French & English

Stakeholder management

Data-driven

Problem solving

Autonomous

Tools

Excel

Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At the company, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 200+ employees across Paris, Madrid, Berlin and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 10warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.

The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About The Role

As an Account Manager, you will be responsible for retaining and growing the company’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships

• Build and maintain strong relationships with strategic merchant accounts
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants

• Deliver customer excellence

• Support stakeholders in their day-to-day use of the company’s services
• Monitor customer feedback and performance trends, and translate them into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to improve the overall customer experience

• Grow hand-in-hand

• Contribute to our merchants’ strategic development and identify their metrics that drive growth
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Identify and execute out-of-the-box initiatives to engage our existing merchants
• Lead cross-selling and upselling efforts to address customer needs and unlock value

You would be a great fit if this sounds like you:

• 5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
• Native-level French and professional proficiency in English
• Strong communicator and relationship builder, comfortable managing multiple stakeholders
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
• Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
• Based in Paris or willing to relocate

Bonus points for

• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German, Italian)

Why join the company

• High impact role: Be at the center of our growth journey and help shape the team that will power the company’s future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by the company) + unlimited free snacks at the office.
• ClassPass membership for fitness & wellness.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At the company, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape the company’s entrepreneurial adventure,