Customer Operations Specialist- Call Center - Temporary

Maritz; Northern (KY); Híbrido; USD 21 000 - 28 000; Tempo parcial

Resumo da oferta

Maritz is seeking a part-time, temporary Customer Operations Specialist to support call center activities. You will handle inbound calls, update order information, and assist with back-end tasks so clients receive accurate information and timely service.

The role requires a High School Diploma or GED, 1–2 years in customer service, and solid computer skills. You will work in a remote setup with a quiet space and reliable internet, Monday–Friday 8:00–4:30 CST, through February 2027.

Qualificações

• High School Diploma or GED required.
• 1–2 years of customer service experience preferred, call center experience a plus.
• Strong computer knowledge and ability to navigate multiple screens.
• Excellent communication skills with clear, articulate phone voice.
• Proficient writing and grammar skills.
• Proficient in Microsoft Office Suite.

Responsabilidades

• 60% Inbound calls: handle questions about orders and provide solutions.
• 20% System updates: review and update order information in the proprietary system.
• 20% Back-end support/training: assist with back-end support and attend client trainings.

Conhecimentos

Customer service

Communication

Microsoft Office

Data entry

Attention to detail

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

## Customer Operations Specialist- Call Center - TemporaryApply: Fenton, MO: Virtual: Part time: Posted Yesterday: R15398**Where Human Connection Fuels Possibility **At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.We have a passion for excellence and genuine care for the people making it possible.Continually demonstrate Premiere Customer Service by providing accurate and timely information on programs and services to our customers, processing documents, both manually and electronically, to resolve ordering, shipping or ticketing issues and to update internal tracking systems. Position will be working M-F, 8-4:30pm CST. This is a temporary position estimated to last until Feb. 2027. Start dates will be in Nov 2026. This position can be 100% remote located in the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.**What You'll Be Doing****60% Inbound Calls:** Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues. **20% System Updates:** Review and update order information in proprietary system.**20% Back-end Support / Training:** Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.**What You'll Bring*** High School Diploma or GED Equivalent* 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)* Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment* Excellent communication skills with clear, articulate phone voice.* Proficient writing and grammar skills* Proficient in Microsoft Office Suite **Key Competencies*** Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges* Positive, upbeat, outgoing professional attitude* Strong organizational and problem-solving skills* Strong keyboarding and data entry skills* Fast learner* High standard of professionalism* Kind, caring, patient and empathetic* Reliable, comes to work daily on time* Is open to coaching and feedback* Attention to detail* Uses good judgment* Adaptable* Teamwork Orientation* Stress tolerance* Resilience **Things You Should Know*** If working remotely in this role, must have a quiet dedicated work space with no distractions.* Must have reliable internet connection at home. No Dish internet connection.* This is a **temporary** position estimated expected until Feb. 2027.