Customer Operations Specialist

RiseMe; Stamford (CT); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus plan

Medical & Dental Insurance

Vision Insurance (Company Paid)

Life Insurance (Company Paid)

Disability (Company paid)

401(k) with company match

Paid Time Off and holidays

Job summary

Waste Harmonics Keter is seeking a Customer Service Professional to deliver solutions-focused service across diverse industries. You will resolve inquiries, manage service needs, and uphold high customer satisfaction while collaborating with cross-functional teams.

Core responsibilities include maintaining CRM data integrity, adhering to SOPs, and driving continuous improvement through customer feedback and service metrics. Office-based role with standard hours and growth opportunities.

Qualifications

• Previous experience in customer-facing roles such as retail, hospitality, or call centers.
• Strong written and verbal communication skills.
• Active listening and empathy to resolve inquiries effectively.
• Ability to handle inquiries, complaints and services with professionalism.

Responsibilities

• Maintain high customer satisfaction by delivering solutions oriented service across industries.
• Meet or exceed KPIs including response times and first-contact resolution.
• Ensure CRM entries are accurate and up to date for informed decision-making.
• Follow scripts and SOPs to maintain regulatory compliance and service consistency.
• Collaborate with cross-functional teams to resolve issues and improve the customer experience.

Skills

Customer-facing experience

Strong communication skills

Active listening & empathy

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree

Job description

About Us

Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the‑art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.

CURRENTLY HIRING FOR OCTOBER ORIENTATION CLASS

Job Purpose

As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter’s commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company’s values and consistently enhancing the customer experience.

Duties and Responsibilities

People

• Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
• Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.

Operations

• Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
• Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
• Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.

Stakeholder Management

• Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
• Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.

Strategy

• Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
• Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
• Performs other duties as assigned.

Qualifications

Education & Experience:

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred
• Familiarity with customer service principles, including active listening and empathy.
• Experience using phones, email or live chat to communicate with customers.
• Understanding of the company’s products, services, and policies to provide accurate information.
• Ability to handle customer inquiries, complaints and services.
• Basic troubleshooting and problem-solving techniques.
• Strong written and verbal communication skills.

Knowledge & Skills:

• Previous experience in customer-facing roles such as retail, hospitality, or call centers.
• Ability to handle customer inquiries professionally and resolve issues effectively.
• Ability to meet or exceed performance goals in a customer service setting.
• Strong communication skills with a focus on clarity and professionalism.
• Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.

Work Conditions/Physical Requirements

• Office environment. Noise level is moderate.
• Work is primarily performed at a desk using a computer and other standard office equipment
• Occasional walking to meetings or shared office equipment may be required.
• Ability to work after normal business hours as needed.

Waste Harmonics Keter Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.