Customer Operations Specialist

Land O'Lakes; Plainfield (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking cooperative as a Customer Operations Specialist, where you'll play a vital role in order fulfillment, inventory management, and logistics. This position offers the chance to work in a dynamic environment, supporting a member-owned organization dedicated to agricultural innovation. You'll be part of a collaborative team, ensuring seamless operations and excellent customer service. With opportunities for growth and development, this role is perfect for someone who thrives in a fast-paced setting and is eager to contribute to the success of a respected industry player.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Life Insurance

Disability Insurance

Education Assistance

401k

Well-being Resources

Qualifications

• Minimum of two years of work experience required.
• Warehouse experience preferred.

Responsibilities

• Handle order fulfillment inquiries from customers.
• Assist in inventory management and logistics.
• Provide general office support at the location.

Skills

Mathematics Fundamentals

Verbal Communication

Written Communication

Multi-tasking

Attention to Detail

Education

High School Diploma

Post High School Education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Digital Order Management Systems

Job description

Customer Operations Specialist

Pay Range: $20.00 to $24.00 per hour, depending on experience

Shift:Monday - Friday,7:30am to 4:00pm EST; Overtime will be available during peak season from April - July.

As a Customer Operations Specialist, you’ll be a key member of our Land O’Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs. You will provide Join our team to become part of a member-owned co-op that is Rooted In Tomorrow.

This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities:

• Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers. This would include communications via calls or emails, updating customers on delivery ETAs, order statuses, etc. You will also support the manager with forecasting and inbound orders/transfers).
• Inventory Management: you will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation.
• Logistics: you will assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support: you will provide general office support at the location. This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Safety Compliance: you will assist the Manager with safety compliance data entry as needed.
• Other : Other duties will be assigned as needed for the site’s success.

Required Experience/Education:

• Education: High School diploma or equivalent required; Post high school education preferred.
• Experience: Minimum of two years of work experience required. Two years of accounting or general office experience preferred.Warehouse experience preferred.
• Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Competencies-Skills:

• Fundamentals of mathematics.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability and willingness to learn new applications and processes.
• Must be agile and adept at multi-tasking and changing priorities quickly.
• Attention to detail is a must.

Other Information:

• Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

• Applicants must successfully pass a pre-employment (post offer) background check.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.