Customer Operations Specialist

Land O'Lakes, Inc.; Lewiston (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Land O’Lakes, Inc. in Minnesota is seeking a Customer Operations Specialist to support order fulfillment, inventory management, logistics, and various administrative tasks at the site.

You will join a member-owned cooperative and contribute to WinField United operations serving member-owners and partners. The role requires at least two years of work experience and proficiency with Microsoft Word, Excel, and Outlook, as well as data entry/order management systems.

Qualifications

• Minimum of two years of work experience.
• Proficiency with MS Word, Excel, Outlook, and data entry or digital order management systems.
• Strong communication, accuracy and ability to work independently or in a team.

Responsibilities

• Operations: handle all aspects of order fulfillment inquiries via calls or emails and update customers on delivery ETAs and order statuses.
• Inventory Management: assist in monitoring customer inventory agreements, cycle counts and reconciliation.
• Logistics: assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support: provide general office support including filing, processing purchase orders, office supplies, and housekeeping.
• Safety Compliance: assist the Manager with safety data entry as needed.
• Travel: some travel required (roughly 10%).
• Other: assist with any other duties to support site success.

Skills

Attention to detail

Teamwork

Multi-tasking

Independent work

Willingness to learn

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Data entry systems

Job description

Customer Operations Specialist

As a Customer Operations Specialist, you’ll be a key member of our Land O’Lakes, Inc. warehousing team, supporting the team on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs.

Join our team to become part of a member-owned co-op that is Rooted In Tomorrow. This role is part of our WinField United business who supplies agricultural inputs, expertise, and technology to our member-owners and other partners.

Key Job Responsibilities

• Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers. This would include communications via calls or emails, updating customers on delivery ETAs, order statuses, etc.
• Inventory Management: you will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation.
• Logistics: you will assist in fleet routing, reporting, record management, and processing freight claims.
• Administrative Support: you will provide general office support at the location. This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.
• Safety Compliance: you will assist the Manager with safety compliance data entry as needed.
• Travel: some travel required (roughly 10%).
• Other: other duties will be assigned as needed for the site’s success.

Required Experience

Minimum of two years of work experience required. Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Education

High School diploma or equivalent required.

Preferred Experience

Two years of accounting or general office experience preferred. Warehouse experience preferred.

Preferred Education

Post high school education.

Required Competencies- Skills

• Fundamentals of mathematics.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability and willingness to learn new applications and processes.
• Must be agile and adept at multi-tasking and changing priorities quickly.
• Attention to detail is a must.

Pay Range: $25.00 to $28.00 per hour, depending on experience. Shift: Day Shift from 8:00am - 4:30pm - overtime/weekends as needed for business needs.

About Land O’Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. We provide a broad portfolio of benefits to keep you and your family at your best. Land O’Lakes is Where Your Future Takes Root. Land O’Lakes and our global entities support diversity in employment practices.