Customer Operations Representative

RXO Inc.; Naperville, Northern (IL, KY); Hybrid; USD 64,758,000 - 68,884,000; Full time

Benefits offered by this job

Competitive pay

Paid time off & holidays

401(k) retirement plan with company %

Health, dental, vision insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Commuter Spending Account

Job summary

RXO Inc. is actively seeking a Customer Operations Representative in Naperville, IL. You will support Sales by managing key accounts, enter loads, schedule pickups, and track shipments from start to finish while communicating status to customers. You will resolve issues and ensure accurate data in the TMS, coordinating with Sales and Carrier Operations.

The role emphasizes prioritizing daily workload, timely updates, and close collaboration with internal teams to optimize service levels.

Qualifications

• Experience handling shipments and schedules.
• Proficiency with TMS and shipment tracking.
• Strong communication with customers and carriers.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer.
• Handle issues on shipments and share updates with the Sales Manager and Carrier Operations Group.
• Enter information into the TMS and prepare loads for accounting.
• Prioritize daily workload and monitor report cards.

Skills

Customer service

Data entry

Load tracking

Communication skills

Tools

Transportation Management System (TMS)

Job description

## Customer Operations RepresentativeApply: Naperville, Illinois: Full time: Posted 2 Days Ago: JR104877**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is Compensation for this role is $22.60-$24.04 hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.**What your day-to-day will look like:*** Support Sales with managing the branch’s key accounts.* Enter loads and confirm notes about the status of shipments.* Schedule pickup and delivery appointments with warehouses and customers.* Track the status of shipments from inception to delivery, and communicate. with the customer on the status of the shipments.* Handle any issues that arise on shipments and share information and updates with the customer.* Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.* Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.* Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.* Monitor report cards.**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Competitive pay* Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave* 401(k) retirement plan with up to 5% company match* Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity* Employee Assistance Program (EAP)* Tuition reimbursement, adoption assistance* Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account* Health Reimbursement Arrangement**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.