Customer Operations Representative

RXO; Atlanta (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off and holidays

Employee Assistance Program

Job summary

RXO is seeking a logistics-support professional to help manage key accounts and coordinate shipments across our branch network. You will enter loads, confirm status notes, schedule pickups, and keep customers informed of progress.

Ideal candidates have strong communication, a self-motivated work style, and the ability to excel in a fast-paced environment. 1 year of sales or customer service experience is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision or in a team environment.
• Experience working in a fast-paced logistics or sales-support setting.

Responsibilities

• Support Sales by managing the branch's key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery with warehouses and customers.
• Track shipment status from start to finish and update the customer.
• Handle shipment issues and relay information to the Sales Manager.

Skills

Strong communication

Self-motivated

Fast-paced environment

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What your day-to-day will look like:

• Support Sales with managing the branch's key accounts


• Enter loads and confirm notes about the status of shipments


• Schedule pickup and delivery appointments with warehouses and customers


• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments


• Handle any issues that arise on shipments and share information and updates with the customer


• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete


• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group


• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting


• Monitor report cards

At a minimum, you'll need:

• Excellent verbal and written communication skills


• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment


• The ability to work in a fast-paced environment

It'd be great if you also have:

• 1 year of sales or customer service experience


• 1 year of related experience and/or training, and a general understanding of the transportation industry


• Solid attention to detail and follow-up skills with experience identifying and resolving problems

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans


• 401(k) retirement plan with up to 5% company match


• Pre-tax accounts to help streamline eligible expenses


• Company-paid disability and life insurance


• Employee Assistance Program (EAP)


• Career and Leadership Development Programs


• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .