Customer Operations Pro: Orders, 3PL & Inventory

EastPoint Sports Ltd., LLC; Succasunna (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

EastPoint Sports Ltd., LLC in New Jersey seeks a Customer Operations Analyst to manage day-to-day orders, inventory coordination, and fulfillment across accounts. You will work cross-functionally to ensure orders are processed, shipped, invoiced, and completed to customer specifications.

The role requires 5+ years in consumer products operations, advanced Excel skills, and experience with ERP systems (EDI preferred).

Qualifications

• 5+ years in consumer products operations or customer operations.
• Advanced Excel with pivot tables and VLOOKUP.
• Experience with ERP systems; EDI experience preferred.
• Excellent verbal and written communication; strong organizational skills.
• Strong work ethic and attention to detail.

Responsibilities

• Own high service levels for all customers from planning to invoicing.
• Manage domestic and direct import orders with 3PL partners.
• Ensure customer requirements are communicated and followed.
• Review EDI transmissions and resolve discrepancies.
• Maintain customer data integrity including price and cross references.
• Liaise with 3PLs and EastPoint Asia to address order issues.
• Monitor inventory with Domestic 3PLs and report issues.
• Analyze operational data to identify trends and improvements.
• Lead cross-functional projects and ensure timely completion.

Skills

Advanced Excel

Communication

Problem solving

Attention to detail

Strong work ethic

Tools

ERP software

EDI

Job description

EastPoint Sports Ltd., LLC in New Jersey seeks a Customer Operations Analyst to manage day-to-day orders, inventory coordination, and fulfillment across accounts. You will work cross-functionally to ensure orders are processed, shipped, invoiced, and completed to customer specifications.

The role requires 5+ years in consumer products operations, advanced Excel skills, and experience with ERP systems (EDI preferred).