Customer Operations Manager — Lead High-Impact Service Team

Berlin Packaging; Lithia Springs (GA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

1Berlin Shared Ownership Plan

Profit sharing

401(k) with company match

Medical, Dental, and Vision insurance

Health Savings Account (HSA)

Flexible spending accounts (FSAs) for

Paid parental leave for up to 12weeks

529 college savings plan

Employee Assistance Program for mental

Calm app to improve mental wellbeing

Employee referral program

Disability and life insurance

Job summary

Berlin Packaging seeks a Manager, Customer Operations in Lithia Springs, GA to build and lead a team of Account Coordinators, partner with sales, supply chain, warehouse, and operations to deliver world‑class customer service and maximize profitability.

You will drive strategic projects, coach talent, and ensure seamless order fulfillment while embracing Berlin’s customer‑dr thrill culture and values.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ customer service experience, with exposure to warehousing, procurement, order fulfillment, and/or operations environment.
• Demonstrated leadership; prior management experience is strongly preferred.
• Strong business and financial acumen; demonstrates subject matter expertise of Berlin Packaging’s business, products, customers, and suppliers.
• Knowledge and ability to resolve customer account and process-related issues.
• Results oriented; has passion for building winning teams, developing talent, and contributing to a positive, high-performance culture.
• Strong interpersonal, communication, and conflict management skills; can influence without authority and partner across functions.
• Excellent problem solving, decision making, and analytical skills.
• Is flexible; seeks out opportunities for continuous improvement and new ways of working.
• Operates with a high sense of urgency; demonstrates strong time management skills; ability to prioritize and follow up.
• Self-motivated; demonstrates a strong work ethic; consistently strives to attain goals and seeks self-improvement.
• Technologically savvy.

Responsibilities

• Lead and develop a team of Account Coordinators who support outside sales activities through customer service, order management, item availability, and related operations.
• Partner with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
• Manage strategic projects related to new and continuing customer development.
• Review Account Coordinator statistics and coordinate action steps with the branch Operations Manager.
• Provide feedback, coaching, and development to the Account Coordinator team.
• Partner with the Operations Manager to facilitate the hiring process for the Account Coordinator Team.
• May directly handle customer accounts.
• Fulfills employee and employer portion of the Berlin Values.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Self-motivated

Team development

Technically savvy

Education

Bachelor’s degree or equivalent experience

Job description

Berlin Packaging seeks a Manager, Customer Operations in Lithia Springs, GA to build and lead a team of Account Coordinators, partner with sales, supply chain, warehouse, and operations to deliver world‑class customer service and maximize profitability.

You will drive strategic projects, coach talent, and ensure seamless order fulfillment while embracing Berlin’s customer‑dr thrill culture and values.