Customer Operations Manager — Flexible Work Options

Clearspan LLC; Plano (TX); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive base salary

Health, dental, and vision insurance

401(k) plan with company match

Flexible work options

Job summary

Clearspan is seeking a Customer Operations Manager (COM) in Plano, TX to serve as the primary operational relationship manager for assigned customers. The COM acts as trusted advisor, cross-functional coordinator, and customer advocate, ensuring customers realize maximum value from Clearspan services while maintaining high service quality, adoption, and satisfaction.

Responsibilities include leading executive customer meetings, coordinating incidents and changes, delivering reports and KPI

Qualifications

• Bachelor's degree or equivalent experience.
• 3–7 years in Customer Success, Technical Account Management, Service Delivery, or telecommunications.
• Excellent written and verbal communication.

Responsibilities

• Own the operational health of assigned customer accounts.
• Lead recurring operational and executive customer meetings.
• Coordinate incidents, escalations, upgrades, and change management.
• Deliver operational reporting, utilization analysis, and recommendations.
• Partner with Operations, Engineering, Service Delivery, Sales Engineering, Product Management, and Finance.
• Advocate for customer requirements and continuous service improvement.

Skills

UCaaS concepts

VoIP

SIP

QoS

E911

Number provisioning

Incident management

Change management

Customer success methodologies

Education

Bachelor's degree or equivalent experience

Tools

OpEasy platform

CRM

Microsoft 365

Teams

Excel

ServiceNow

Remedy

Jira

Job description

Clearspan is seeking a Customer Operations Manager (COM) in Plano, TX to serve as the primary operational relationship manager for assigned customers. The COM acts as trusted advisor, cross-functional coordinator, and customer advocate, ensuring customers realize maximum value from Clearspan services while maintaining high service quality, adoption, and satisfaction.

Responsibilities include leading executive customer meetings, coordinating incidents and changes, delivering reports and KPI