Sales Executive – Customer Experience (CX) Technology

ComOps - Strategy & Commercial Operations as a Service; Town of Florida (NY); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Employer-paid medical insurance

Employer-paid dental insurance

Employer-paid vision insurance

Employer-paid life insurance

3% 401(k) contribution

Up to 10% discretionary bonus

Unlimited PTO

Phone stipend

Home-office stipend

Job summary

ComOps is seeking a CX Sales Executive to drive new business and revenue growth by selling customer experience technology and solutions. You will own the sales process from prospecting through presentations, negotiation, and closing, while also expanding opportunities within existing relationships.

Ideal candidates have 2+ years of B2B software or technology sales, strong discovery and presentation skills, and the ability to connect business challenges with CX solutions. Travel < 20% is expected.

Qualifications

• 2+ years of successful B2B consultative sales experience, preferably within Customer Experience, SaaS, enterprise technology, or another complex business-solutions environment.
• Experience carrying responsibility for generating and/or closing new business
• Strong discovery and consultative selling skills
• Ability to understand a customer's business challenges and connect them to a technology or service solution
• Experience developing relationships with business decision-makers
• Strong verbal, written, and presentation skills
• Ability to communicate business value clearly and confidently
• Comfortable managing multiple opportunities at different stages of the sales cycle
• Curious, coachable, and motivated by learning

Responsibilities

• Build and develop pipeline
• Identify and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, industry relationships, and inbound leads.
• Lead consultative discovery
• Meet with prospective customers to understand their business goals, customer experience challenges, operational needs, and technology environment.
• Ask thoughtful questions, identify the root business problem, and determine where ComOps can provide meaningful value.
• Sell CX solutions
• Position ComOps' technology, consulting, and service solutions based on each customer's needs rather than a one-size-fits-all sales approach.
• Deliver presentations and demonstrations
• Lead compelling presentations, demonstrations, and sales conversations that clearly connect our solutions to measurable business outcomes.
• Manage the sales process
• Own opportunities throughout the sales cycle, including prospecting, discovery, solution development, proposal creation, negotiation, and closing.
• Maintain an accurate CRM, pipeline, next steps, and sales forecast.
• Negotiate and close business
• Lead commercial discussions and confidently move qualified opportunities toward a decision while balancing the customer's needs with ComOps' business objectives.
• Grow strategic customer relationships
• Winning the customer is only the beginning. You will continue developing relationships with key customers and work closely with our Customer Success team to identify opportunities for account growth.
• This may include: Building relationships with customer executives and key stakeholders
• Participating in strategic customer conversations and business reviews
• Identifying new business needs within existing accounts
• Developing upsell and cross-sell opportunities
• Supporting renewal and expansion conversations
• The primary focus of this position remains sales and revenue growth, with customer relationships providing an important source of expansion opportunities.

Skills

B2B sales

Consultative selling

Discovery & needs analysis

Relationship building

Presentation skills

Communication skills

Education

Bachelor's degree in business

Tools

HubSpot

Salesforce

Monday.com

PowerPoint

Job description

ComOps is seeking a CX Sales Executive to drive new business and revenue growth by selling customer experience technology and solutions. This role is ideal for someone with B2B software or technology sales experience, particularly in Customer Experience, Voice of the Customer, Contact Center, Employee Experience, AI, or related platforms. You will own the sales process from prospecting and discovery through presentations, negotiation, and closing, while also helping identify expansion opportunities within existing customer relationships.

About the Role

CX Sales Executive
Overview

ComOps is seeking a CX Sales Executive to drive new business and revenue growth by selling customer experience technology and solutions. This role is ideal for someone with B2B software or technology sales experience, particularly in Customer Experience, Voice of the Customer, Contact Center, Employee Experience, AI, or related platforms. You will own the sales process from prospecting and discovery through presentations, negotiation, and closing, while also helping identify expansion opportunities within existing customer relationships.

• ComOps is looking for a CX Sales Executive to help organizations improve the experiences they deliver to customers and employees.
• This is a sales-first role for someone who understands how technology can solve complex business problems and enjoys building relationships, uncovering opportunities, and closing new business.
• We are specifically looking for someone with experience selling Customer Experience (CX), Voice of the Customer (VoC), Employee Experience, or related B2B technology solutions.
• The right person will be comfortable prospecting for new business, leading consultative discovery conversations, presenting solutions to decision-makers, managing a sales pipeline, and developing long-term customer relationships.
• This is an opportunity to join a growing company where you can have meaningful ownership of the sales process and directly influence our continued growth.

New Business Development

• Build and Develop Pipeline
• Identify and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, industry relationships, and inbound leads.
• Lead Consultative Discovery
• Meet with prospective customers to understand their business goals, customer experience challenges, operational needs, and technology environment.
• Ask thoughtful questions, identify the root business problem, and determine where ComOps can provide meaningful value.
• Sell CX Solutions
• Position ComOps' technology, consulting, and service solutions based on each customer's needs rather than relying on a one‑size‑fits‑all sales approach.
• Deliver Presentations and Demonstrations
• Lead compelling presentations, demonstrations, and sales conversations that clearly connect our solutions to measurable business outcomes.
• Manage the Sales ProcessOwn opportunities throughout the sales cycle, including prospecting, discovery, solution development, proposal creation, negotiation, and closing.
• Maintain an accurate CRM, pipeline, next steps, and sales forecast.
• Negotiate and Close Business
• Lead commercial discussions and confidently move qualified opportunities toward a decision while balancing the customer's needs with ComOps' business objectives.
  

Grow Strategic Customer Relationships

• Winning the customer is only the beginning.
• You will continue developing relationships with key customers and work closely with our Customer Success team to identify opportunities for account growth.
• This may include:
• Building relationships with customer executives and key stakeholders
• Participating in strategic customer conversations and business reviews
• Identifying new business needs within existing accounts
• Developing upsell and cross-sell opportunities
• Supporting renewal and expansion conversations
• The primary focus of this position remains sales and revenue growth, with customer relationships providing an important source of expansion opportunities.
  

What We're Looking ForRequired Qualifications

• 2+ years of successful B2B consultative sales experience, preferably within Customer Experience, SaaS, enterprise technology, or another complex business-solutions environment
• Experience carrying responsibility for generating and/or closing new business
• Strong discovery and consultative selling skills
• Ability to understand a customer's business challenges and connect them to a technology or service solution
• Experience developing relationships with business decision-makers
• Strong verbal, written, and presentation skills
• Ability to communicate business value clearly and confidently
• Comfortable managing multiple opportunities at different stages of the sales cycle
• Curious, coachable, and motivated by learning
  

CX Technology Experience — Strongly Preferred

• We are particularly interested in candidates who have sold or worked closely with:
• Customer Experience Management
• Voice of the Customer
• Customer or Employee Experience
• Conversational or Customer Experience AI
• Customer Engagement
• Experience Management
• Customer Analytics
• Related enterprise software or technology solutions
• We are looking for candidates who understand the CX technology ecosystem and know how to sell complex solutions to business leaders.

Technology & Sales Tools

• Experience with CRM, prospecting, or sales‑engagement tools is helpful, including platforms such as:
• HubSpot
• Salesforce
• Monday.com
• Microsoft PowerPoint and Word
• Similar CRM and sales‑enablement platform

Education

• Bachelor's degree in business or a related field preferred, however, relevant professional experience may also be considered.
• Strong business acumen, executive presence, presentation skills, and a commitment to continuous learning are important to success at ComOps.
• Learning is critical at ComOps, so is teaching and sharing knowledge with others.

Compensation

• Base Salary: $68,000–$80,000
• On-Target Earnings: $152,000–$176,000
• This role includes significant performance-based earning opportunity tied to sales results.

ComOps also offers:

• Employer-paid medical insurance for team members
• Employer-paid dental insurance
• Employer-paid vision insurance
• Employer-paid life insurance
• 3% employer 401(k) contribution
• Up to 10% discretionary bonus based on annual company performance
• Unlimited PTO, subject to company policy
• Phone and internet stipend
• Home-office supply stipend

Travel

• Expected travel is less than 20% and may include customer meetings, industry events, conferences, or company gatherings.

About ComOps

ComOps helps organizations improve customer and employee experiences through a combination of technology, consulting, strategy, and operational expertise.

If you have experience selling CX technology and are looking for an opportunity where you can help build something—not simply inherit a territory,we would like to hear from you.