Customer Operations Manager

What the Tech, Bend; Portland (OR); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Stock compensation

Medical, dental, and vision insurance

401k

Competitive PTO

Job summary

Elexity is seeking a Customer Operations Manager in Portland, Oregon. You will manage project onboarding and ensure customer satisfaction after sales. Responsibilities include overseeing numerous operations and maintaining communication with clients and subcontractors.

The role requires a deep understanding of HVAC systems and project management experience. Compensation ranges from $130k to $160k, with additional benefits such as stock options and a comprehensive health package.

Qualifications

• 4+ years in project management or operations.
• Working knowledge of commercial HVAC and building management systems.
• Excellent project management skills and communication abilities.

Responsibilities

• Manage project onboarding from sale to commissioning.
• Document field operations processes and train subcontractors.
• Serve as primary contact for customer support during operations.

Skills

Project management

HVAC systems knowledge

IT networks

Communication skills

Analytical skills

Tools

Airtable

Smartsheet

Fillout

XOi

Hubspot

Job description

Customer Operations Manager

Portland, Oregon (preferred), Bend, Oregon (for the right candidate)

Elexity is disrupting the C&I energy storage and building energy management market.

Our whole building EMS platform is a new approach to control, manage and optimize energy in commercial buildings. We uniquely pair traditional energy storage with predictive load control technology to significantly reduce demand charges and time‑based energy costs, maximize on‑site solar, provide a more reliable backup solution, and enable customers to participate in grid services programs.

Elexity is a critical enabler of the energy transition. We unlock energy value from C&I buildings with intelligent energy control, delivering on the promise of a dynamic, flexible and renewable grid. We are a growth stage venture funded company.

Why Work for Us?

• You love getting things done
• You want to leave customers feeling delighted
• You want to build the operational backbone of an early stage disrupter, not inherit one
• You want to design processes and tools, not just execute someone else’s
• You want to make a significant contribution to the energy transition

What will you do

The Customer Operations Manager will help build and run the operational engine behind every Elexity deployment. You turn a closed sale into a successful, running site — and keep customers and channel partners well‑supported once the system is live. This role works directly with engineering, sales, and executive leadership, and is a primary point of contact for customers, channel partners, and subcontractors throughout deployment and ongoing operations.

Responsibilities

• Owning project onboarding from sale to commissioning, including building and refining the project onboarding checklist
• Designing and documenting field operations processes — HVAC site audits, electrical and site controller installs, thermostat and BMS integration — including forms, instructions, and field manuals
• Sourcing, qualifying, contracting, and managing HVAC and electrical subcontractors; negotiating routine agreements; handling invoicing and payment workflows
• Specifying and ordering site controller and metering equipment; managing inventory and POs
• Maintaining real‑time visibility into field project status across all active sites and following up across the team to keep projects moving
• Serving as the primary point of contact for customer support during business hours, with internal escalation backup; triaging HVAC and comfort issues for customers
• Maintaining communication with channel partners — providing project updates, technical information, and resolving coordination issues
• Running the daily operational monitoring routine, and building tools to automate and scale
• Identify, design and use software tools to automate and scale operations (examples include XOi, Fillout, Airtable, Smartsheet)
• Designing the longer‑term customer support model and hiring a support coordinator as installations scale

Minimum Qualifications

• 4+ years in project management, construction operations, field service operations, or a similar customer‑facing operations role
• Working knowledge of commercial HVAC systems and building management systems, including thermostats, controls, and basic troubleshooting
• Working knowledge of IT networks, routers, and wifi, and basic troubleshooting
• Demonstrated experience managing subcontractors — sourcing, contracting, project oversight, and payment
• Excellent project management skills with strong ownership and follow‑through across many parallel workstreams
• Excellent written and verbal communication; comfortable as the primary point of contact for customers, channel partners, and subcontractors
• Ability to operate independently and design new processes from scratch
• Strong analytical skills, attention to detail, and the ability to produce thorough, accurate work
• Strong sense of urgency and drive; comfortable in an early‑stage environment where the playbook isn’t written yet
• Demonstrated experience using operations software tools (Airtable, Smartsheet, Fillout, XOi, Hubspot, or similar), and ideally, building processes and automations with these tools

Location, Compensation and Benefits

• Portland, Oregon (preferred), Bend, Oregon (for the right candidate)
• $130‑$160k
• Stock compensation
• Medical, dental, vision, 401k and competitive PTO

Elexity provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. All employment offers are contingent upon background check and professional reference checks. We are not able to offer sponsorship of employment at this time.