C&I Platform Operator

What the Tech, Bend?; Portland (OR); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Elexity in Portland, Oregon is seeking a detail-oriented C&I Platform Operator to support the performance and reliability of our commercial & industrial platform. You will monitor assets, triage issues, and coordinate with engineering and external stakeholders to maximize uptime.

This entry-level role offers hands-on exposure to advanced energy and building systems, with a hybrid schedule requiring three in-office days per week and occasional site visits.

Qualifications

• Entry-level role; recent graduates invited to apply.
• Engineering degree preferred.
• Foundational knowledge of BMS, HVAC, or energy infra is a strong plus.
• Ability to learn operational workflow tools quickly (Airtable, Slack).
• Strong analytical thinking and clear communication required.

Responsibilities

• Monitor the C&I platform and sites to ensure uptime and energy efficiency.
• Create, manage, and escalate tickets; coordinate with engineering via Slack.
• Serve as first point of contact for customer questions; assist with troubleshooting.
• Compile regular system health and incident reports for leadership.
• Maintain ongoing operations and incident tracking for management.

Skills

Analytical mindset

Communication

Problem solving

Airtable

Slack

Education

Engineering degree (Mechanical, Electrical, Energy Systems) preferred

Tools

Airtable

Slack

Job description

Portland, OR (Hybrid - Minimum 3 days in-office)

C&I Platform Operator
Elexity is disrupting the C&I energy storage and building energy management market.

Our whole-building EMS platform is a new approach to control, manage, and optimize energy in commercial buildings. We uniquely pair traditional energy storage with predictive load control technology to significantly reduce demand charges and time-based energy costs, maximize on-site solar, provide a more reliable backup solution, and enable customers to participate in grid services programs.

Elexity is a critical enabler of the energy transition. We unlock energy value from C&I buildings with intelligent energy control, delivering on the promise of a dynamic, flexible, and renewable grid. We are a growth-stage, venture-funded company.

Why Work for Us?

• You love getting things done
• You want to leave customers feeling delighted
• You want to build the operational backbone of an early stage disrupter, not inherit one
• You want to design processes and tools, not just execute someone else’s
• You want to make a significant contribution to the energy transition

About the Role

We are seeking a detail-oriented and analytical C&I Platform Operator to support the ongoing performance and reliability of the Elexity Commercial & Industrial (C&I) product. In this role, you will serve as the primary frontline monitor for our commercial and industrial field assets. This role is responsible for ensuring maximum uptime and reliability through proactive system monitoring, precise incident ticketing, and clear communication with both internal engineering teams and external stakeholders.

This position offers an excellent opportunity to gain hands‑on experience with advanced energy and building systems while helping establish the foundation for our future operations group.

Key Responsibilities

• System Monitoring: Conduct comprehensive, daily monitoring of the Elexity C&I platform and its managed sites to ensure optimal performance, uptime, energy efficiency, and customer savings.
• Issue Triage & Ticketing: Act as the first line of defense for system anomalies. Create, manage, and elevate tickets using Airtable, and coordinate real‑time responses with the engineering team via Slack.
• Customer Support: Be the first point of contact for customers with questions and problems, ticketing their issues, and growing into being able to help with troubleshooting and fixing their problems.
• Reporting & Documentation: Compile, analyze, and distribute regular system health, performance, and incident reports to technical leadership and relevant stakeholders.
• Sustaining Operations: Act as the primary monitor for deployed field assets to ensure continuous operations. Responsibilities include actively detecting system errors or offline events, creating detailed support tickets, tracking incident resolution progress, and compiling operational performance reports for management.

Qualifications & Skills

• Experience: This role is entry level. Recent graduates are invited to apply.
• Education: A degree in Engineering (Mechanical, Electrical, Energy Systems, or a related discipline) is preferred.
• Industry Exposure: Foundational knowledge of, or exposure to, building management systems (BMS), commercial HVAC, or energy infrastructure is a very strong plus.
• Technical Tools: Proficiency or ability to quickly learn operational workflow tools like Airtable, Slack, and proprietary hardware/utility dashboards.
• Analytical Mindset: Strong problem‑solving skills with the ability to interpret technical data, identify trends, and spot anomalies in system performance.
• Communication: Excellent written and verbal communication skills to effectively report issues and collaborate cross‑functionally.

Work Environment & Location

This role is based in Portland, Oregon on a hybrid schedule. You will be required to be in the office a minimum of three days per week to foster team collaboration. Additionally, occasional travel (approximately once per quarter) may be required for site visits, hardware familiarization, or team gatherings

Elexity provides equal employment opportunity without regard to an applicantʼs race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.. All employment offers are contingent upon background check and professional reference checks. We are not able to offer sponsorship of employment at this time.