Customer Operations Manager

Urschel; Chesterton (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus

ESOP

2 weeks vacation

Medical/Dental/Vision

Low premiums

Onsite health clinic

401(k) with matching

Life insurance

Paid holidays

Onsite fitness center

Education reimbursement

Community involvement

Job summary

Urschel is seeking a Customer Operations Manager to lead our Customer Service and Global Logistics teams. You will ensure efficient order-to-shipment processes, uphold service levels, and drive continuous improvement across operations in a fast-paced manufacturing environment.

The ideal candidate will have a Bachelor's degree in a related field, strong leadership and data-driven decision-making skills, and the ability to collaborate across functions.

Qualifications

• Bachelor's degree required or equivalent in Supply Chain, Operations, or related field.
• Experience evaluating and improving business processes using data insights.
• Strong leadership, communication, and cross-functional collaboration skills.

Responsibilities

• Lead Customer Service and Global Logistics operations to ensure efficient order-to-shipment execution.
• Establish, monitor, and report service levels and KPIs to drive accountability.
• Drive continuous improvement through process optimization and technology adoption.
• Collaborate with cross-functional teams to resolve issues and support evolving business needs.

Skills

Customer Service

Global Logistics

KPIs & Metrics

Continuous Improvement

Cross-functional Collaboration

Data-driven Decision Making

Education

Bachelor's degree

Job description

Urschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process. This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana.

Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.

Company Benefits, Rewards And Perks

• Quarterly performance award bonus based on overall company performance
• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• 2 Weeks’ Vacation Available Upon Hire
• Medical, Dental, Vision Insurance Available on 1st Day of Employment
• Low Health, Dental, Vision Insurance Premiums and Deductibles
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Paid Holidays
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers
• Education Reimbursement Program
• Support for Community Involvement/Philanthropy

Job Duties

• Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.
• Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.
• Drive continuous improvement through process optimization, technology, and automation.
• Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.

A Bachelor’s degree is required, preferably in Supply Chain, Business, Operations Management, or a related field. The ideal candidate will have demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision-making. Strong leadership, problem-solving, communication, and cross-functional collaboration skills are essential, along with strong computer skills and the ability to manage multiple priorities. Some travel may be required.

EEO/Veterans/Disability