UTILITY CUSTOMER SERVICE MANAGER (CLASS CODE 3456)

City of New Orleans Government; New Orleans (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

City of New Orleans Government seeks professionals for professional, supervisory and administrative work managing and leading supervisory teams in Customer Operations, Customer Service, Billing, and Key Accounts Manager functions.

Minimum qualifications include a Bachelor's Degree and five years' experience in relevant customer service roles, with at least two years in a supervisory capacity, plus a valid driver's license. This is a on-site leadership role.

Qualifications

• Bachelor's Degree from an accredited college or university.
• Five years' experience in Call Center, Communication Centers, Billing and Accounts Receivable, Field Services or related Customer Service functions including two years in a management or supervisory capacity.
• Possession of a valid driver's license.

Responsibilities

• Plan, develop, and evaluate policies and procedures to ensure effective utilization of resources.
• Supervise and lead supervisory teams in Customer Operations, Customer Service, Billing or related functions.
• Ensure efficient delivery of services and adherence to program goals.

Skills

Leadership

Customer service

Education

Bachelor's Degree

Job description

Kind of Work Professional, supervisory and administrative work managing and leading supervisory teams in one of the following assigned functional areas: (1) Customer Operations (Meter Reading, Plumbing Inspections, House Connections) (2) Customer Service (Call Centers, Electronic Communications and In-Person Customer Service) (3) Billing and Accounts Receivable (Revenue Collections, Billing Review& Adjustments, Hearings) (4) Key Accounts Manager (Lead) Work of these positions include planning, developing, and evaluating policies, programs, and procedures to ensure the most effective and efficient utilization of resources; and related work as required.

Minimum Qualifications

• A Bachelor's Degree from an accredited college or university.
• Five (5) years' experience in Call Center, Communication Centers, Billing and Accounts Receivable, Field Services or related Customer Service functions including two years' experience in a management or supervisory capacity.
• Possession of a valid driver's license.