Customer Operations Supervisor

Securian Financial Group; United States; A distancia; USD 70.000 - 136.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Health insurance

401(k)

Pension plan

Volunteer time off

Descripción de la vacante

Securian Financial Group is seeking a Supervisor to lead an operations team delivering exceptional service and operational excellence for Employer Benefits Solutions clients and customers. You will drive process improvements, manage risk, and ensure delivery of critical outcomes while developing associates and collaborating with enterprise partners.

The role requires strong people leadership, decision making, and the ability to navigate change to achieve high quality results for customers,

Formación

• Leadership experience managing staff in a fast-paced, customer service environment.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organization and time management to handle multiple priorities.
• Ability to make independent decisions and resolve matters promptly.
• Collaborative mindset to lead across teams.
• Continuous improvement mindset.

Responsabilidades

• Supervise daily activities of support or production team members.
• Set priorities and coordinate work with other supervisors.
• Establish quality control, scalable solutions and continuous improvement.
• Audit and monitor compliance with company policies.
• Develop strong relationships with external and internal partners.

Conocimientos

Leadership

Communication

Organization

Decision making

Collaboration

Continuous improvement

Descripción del empleo

Overview: Lead a high-performing operations team dedicated to delivering exceptional service and operational excellence for Employer Benefits Solutions clients and customers. The Supervisor is accountable for achieving service, quality, productivity, and compliance objectives while fostering a culture of accountability, continuous improvement, and associate development. Working collaboratively with leaders and business partners across Operations and the enterprise, this role drives process improvements, manages operational risk, and ensures the successful delivery of critical business outcomes that support clients, customers, and the organization. Success in this role requires strong people leadership, sound operational judgment, the ability to navigate change, and a commitment to delivering exceptional outcomes for customers, clients, and the business.

Responsibilities

• Supervises the daily activities of support or production team members; does not typically perform the work supervised.
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Establishes quality control procedures, scalable solutions and continuous improvement while making sure the work is handled equitably.
• Problem solving guided by policies and procedures; receives guidance and oversight from manager.
• Audits & monitors compliance with company policies.
• Relationship management – develops strong relationships with external and internal partners.

Qualifications

• Corporate formal leadership experience (minimum 1-2 years), with skills to motivate and develop staff in a fast-paced, customer service-focused environment.
• Strong interpersonal, written, and verbal communication skills to interact with various levels of associates within the enterprise and externally with our clients and customers.
• Effective organization, time management and planning skills to manage multiple priorities, meet established deadlines, maintain high quality standards, work under pressure, and handle large volumes and diverse service requests.
• Effective decision-making skills to determine when exceptions are appropriate and to independently resolve matters in a timely manner.
• Strong collaboration skills to effectively lead and influence across teams/departments/stakeholders.
• Continuous improvement mindset.

Preferred Qualifications

• Dedicated to associate development. Able to effectively build and maintain strong internal and external relationships (i.e. EBS, Ochs, technology, financial reporting).

Preferred Skills

• Change Agility
• Client Communication
• Employee Development
• Leadership
• Process Improvements

Pay

The estimated base pay range for this job is: $70,000.00 - $135,500.00 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Benefits

• Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
• Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
• Holidays: Securian provides nine company paid holidays.
• Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
• Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
• Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
• Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Environmental Health & Sustainability Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group.
• For more information regarding Securian’s benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

EEO and Accessibility

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [e-mail], by telephone [phone] (voice), or 711 (Relay/TTY). Securian Financial is a drug-free workplace.

Securian Financial roles are listed with Job Category beginning SF.

Be you. With us. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

We’re a bright-thinking, hard-working team focused on growth with purpose. And with large company resources and a small company feel, it means each of us is a name, not a number. Here, every voice matters — bring us your ideas and curiosity. Discover the best you — with us. We are a Great Place to Work-Certified™ company for the eighth year in a row, based on company-provided data and the results of the Great Place to Work® Trust Index™ survey administered to our employees.