Customer Operations Lead: Growth & Process Excellence

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Career growth

Competitive benefits

Purpose-driven

Professional development

Job summary

Coca-Cola Consolidated in Charlotte is seeking a Customer Operations Manager to strengthen customer partnerships and streamline store-level service and processes.

You will lead cross-functional initiatives, implement technology strategies, and drive growth through improved efficiency and collaboration with customers and sales teams. This role requires 3–5 years of experience and a bachelor’s degree in business-related fields, with up to 30% travel.

Qualifications

• 3–5 years of work experience.
• Bachelor’s degree in General Business, Finance, or Accounting.
• Experience with cross-functional collaboration.

Responsibilities

• Conducts regular customer visits to establish partnerships and identify gaps.
• Partners with customers to develop technology and route-to-market strategies.
• Analyzes opportunities and formulates plans to improve performance and reduce costs.
• Collaborates with corporate and field leaders to drive process improvements.
• Reports results to stakeholders to support informed decision making.
• Develops field training opportunities and measures impact.

Skills

Complex problem-solving

Advanced influencing

Strong presentation

Project management

Education

Bachelor’s degree in General Business, Finance, or Accounting

Job description

Coca-Cola Consolidated in Charlotte is seeking a Customer Operations Manager to strengthen customer partnerships and streamline store-level service and processes.

You will lead cross-functional initiatives, implement technology strategies, and drive growth through improved efficiency and collaboration with customers and sales teams. This role requires 3–5 years of experience and a bachelor’s degree in business-related fields, with up to 30% travel.